{"xsrfToken":"78d926fa5ae39388c419635fc396d2ef87048fa4_lout","branding":{"id":"10","key":"pi","name":"Payrix Implementations Team","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/12","theme":{"headerBGColor":"#231f20","headerLinkColor":"#ffffff","headerLinkHoverColor":"#b538cf","headerLinkHoverBGColor":"#b538cf","headerBadgeColor":"#b538cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cd5f1f76-06a0-4a84-a2a9-778dae08a006/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkNWYxZjc2LTA2YTAtNGE4NC1hMmE5LTc3OGRhZTA4YTAwNiI6WyJyZWFkIl19LCJleHAiOjE3MzIzMTYwOTQsIm5iZiI6MTczMjMxNTQ5NH0.lHdD-cuBgJ5KBJb55NzPPKqN_DQpWGGAnnhx2XzqEoY&client=1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5&mode=fit","logoId":"cd5f1f76-06a0-4a84-a2a9-778dae08a006","isLogoAvailable":true,"helpCenterTitle":"Welcome to Payrix Support","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click <a href=\"https://www.payrix.com/insights/blog/meet-the-new-payrix-new-story-new-look-new-experience\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Payrix Support","sharedPortalName":"Help Center","announcementMessage":"We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click [here|https://www.payrix.com/insights/blog/meet-the-new-payrix-new-story-new-look-new-experience].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c351e8","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/86e36ee5-3a20-43d7-8832-d3c02bdaafa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2ZTM2ZWU1LTNhMjAtNDNkNy04ODMyLWQzYzAyYmRhYWZhNCI6WyJyZWFkIl19LCJleHAiOjE3MzIzMTYwOTQsIm5iZiI6MTczMjMxNTQ5NH0.mSalbihC04E7ATN5h7VOHrQZbKruxqhtsZDmyofTn3g&client=1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5&height=300&mode=fit","bannerMediaApiFileId":"86e36ee5-3a20-43d7-8832-d3c02bdaafa4","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"10","key":"pi","projectId":10054,"serviceDeskId":10,"name":"Payrix Implementations Team","description":"<p>Technical documentation for Implementations and reach the Payrix Implementations Team.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"98","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10491,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[20],"key":""},{"id":"475","name":"Create Chain Request","descriptionHtml":"","callToAction":"Create Chain Request","introHtml":"<p>Submit a Create Chain Request for a Partner</p>","icon":10469,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[20],"key":""},{"id":"483","name":"Implementation Partner Off-boarding","descriptionHtml":"","callToAction":"Implementation Partner Off-boarding","introHtml":"<p>Partner Off-boarding Request</p>","icon":10508,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[20],"key":""},{"id":"482","name":"Safer Payments Engineer Set Up","descriptionHtml":"","callToAction":"Safer Payments Engineer Set Up","introHtml":"","icon":10511,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[20],"key":""},{"id":"476","name":"Sandbox Testing","descriptionHtml":"","callToAction":"Sandbox Testing","introHtml":"<p>Complete this form to validate Sandbox certification and functionality of Partners software integration with the Payrix platform.</p>","icon":10467,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[20],"key":""},{"id":"97","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10505,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[20],"key":""},{"id":"463","name":"Task","descriptionHtml":"<p>Do you have a task that needs to be done by the Implementation Team? Please fill out the Summary, Description, and attach any files related to your request.</p>","callToAction":"Task","introHtml":"<p>Submit a task for the Implementations Team (Not a Payrix Support Queue)</p>","icon":10489,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[20],"key":""},{"id":"118","name":"White Label Request","descriptionHtml":"<p>FAQ DOCUMENT FOR HELP <a href=\"https://payrix.atlassian.net/servicedesk/customer/portal/5/article/22905913447?src=-1700512485\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://payrix.atlassian.net/servicedesk/customer/portal/5/article/22905913447?src=-1700512485</a></p>","callToAction":"White Label Request","introHtml":"","icon":10566,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[20],"key":""},{"id":"99","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"General"}],"orderMapping":{"20":[483,482,476,463,97,98,118,475]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f632b546-e432-3ff6-9ff7-3c580f24f471","appLinkName":"System Confluence","appLinkUrl":"https://payrix.atlassian.net/wiki","spaceKey":"PRC","spaceName":"Payrix Resource Center","spaceUrl":"https://payrix.atlassian.net/wiki/spaces/PRC","isServer":false},"labels":[],"projectKey":"PI","serviceDeskId":10,"kbLinkDomainURLs":["https://payrix.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIzMTY2OTQsIm5iZiI6MTczMjMxNTQ5NH0.tC0hYgP9t8dcquM4Mlfy-KoaUVurIt2T8WOKKRhF7GQ","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5","tokenDurationInMins":20}},"reqCreate":{"id":118,"projectId":10054,"form":{"name":"White Label Request","descriptionHtml":"<p>FAQ DOCUMENT FOR HELP <a href=\"https://payrix.atlassian.net/servicedesk/customer/portal/5/article/22905913447?src=-1700512485\" class=\"external-link\" rel=\"nofollow noreferrer\">https://payrix.atlassian.net/servicedesk/customer/portal/5/article/22905913447?src=-1700512485</a></p>","callToAction":"White Label Request","intro":"","instructions":"<p>FAQ DOCUMENT FOR HELP <a href=\"https://payrix.atlassian.net/servicedesk/customer/portal/5/article/22905913447?src=-1700512485\" class=\"external-link\" rel=\"nofollow noreferrer\">https://payrix.atlassian.net/servicedesk/customer/portal/5/article/22905913447?src=-1700512485</a></p>","icon":10566,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10036","fieldConfigId":"10149","label":"Company Legal Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10039","fieldConfigId":"10152","label":"Email Address","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Company DBA","descriptionHtml":"<p>Company DBA</p>","required":true,"displayed":false,"presetValues":["White Label Request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10042","fieldConfigId":"10155","label":"White Label Name","description":"The name that will appear in the header and footer of the page","descriptionHtml":"<p>The name that will appear in the header and footer of the page</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10043","fieldConfigId":"10156","label":"API Subdomain for CNAME records","description":"The URL that points to the Payrix API (e.g. api.yourdomain.com)","descriptionHtml":"<p>The URL that points to the Payrix API (e.g. api.yourdomain.com)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10044","fieldConfigId":"10157","label":"Portal Subdomain for CNAME records","description":"The URL that points to the Payrix portal (e.g. portal.yourdomain.com)","descriptionHtml":"<p>The URL that points to the Payrix portal (e.g. portal.yourdomain.com)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10045","fieldConfigId":"10158","label":"Outgoing Email","description":"Email address merchants will see when system generated emails are sent such as chargebacks and user activation(e.g. no_reply@yourdomain.com)","descriptionHtml":"<p>Email address merchants will see when system generated emails are sent such as chargebacks and user activation(e.g. no_reply@yourdomain.com)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please Attach your branding: Graphic Size Requirements Main: 275x80px PayFrame: 60x60px Email: Max height 140px Favicon: 32x32px","descriptionHtml":"<p>Please Attach your branding: Graphic Size Requirements Main: 275x80px PayFrame: 60x60px Email: Max height 140px Favicon: 32x32px</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10052","fieldConfigId":"10165","label":"Notes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/118","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/118","calendarParams":{"firstDay":0,"date":"2024-11-22T17:44:54-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f632b546-e432-3ff6-9ff7-3c580f24f471","appLinkName":"System Confluence","appLinkUrl":"https://payrix.atlassian.net/wiki","spaceKey":"PRC","spaceName":"Payrix Resource Center","spaceUrl":"https://payrix.atlassian.net/wiki/spaces/PRC","isServer":false},"labels":[],"projectKey":"PI","serviceDeskId":10,"kbLinkDomainURLs":["https://payrix.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIzMTY2OTQsIm5iZiI6MTczMjMxNTQ5NH0.tC0hYgP9t8dcquM4Mlfy-KoaUVurIt2T8WOKKRhF7GQ","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/10?xdm_e=https%3A%2F%2Fpayrix.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2MmRjMjdiMjdkNmUwNjc1N2U3NDcwYzg3NmQ3YmUwZmNjOGVjNWIzNmE2YTQ2ZDgxNjU0MmFhNThmYWU3YzljIiwiaXNzIjoiZGI0ZDg1NDAtZWE1Ni0zNTE4LThlMTAtYTU4MTdkNzM1NzQyIiwiY29udGV4dCI6e30sImV4cCI6MTczMjMxNjM5NCwiaWF0IjoxNzMyMzE1NDk0fQ.y5Fq3i6Oh4s7yB8t0xnx30D_dkTI6gbZCnH2Fc_Uz4w\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRiNGQ4NTQwLWVhNTYtMzUxOC04ZTEwLWE1ODE3ZDczNTc0MiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcGF5cml4LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3BheXJpeC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJQSSIsImlkIjoiMTAwNTQifX19LCJleHAiOjE3MzIzMTYzOTQsImlhdCI6MTczMjMxNTQ5NH0.0rBsYaDWc4El55T6IGeUlUsbpcOX8LejJDfzkW-u66s\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://payrix.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://payrix.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PI\\\",\\\"id\\\":\\\"10054\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PI\\\",\\\"project.id\\\":\\\"10054\\\",\\\"servicedesk.serviceDeskId\\\":\\\"10\\\",\\\"servicedesk.requestTypeId\\\":\\\"118\\\"}\",\n \"timeZone\":\"America/Kentucky/Louisville\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://payrix.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}