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Payrix supports refunding and voiding transactions using the Portal or the API. The pages below describe how to perform voids and refunds on the Payrix platform:
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This page provides the following details about refunds and voids on Payrix:
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Refunding & voiding transactions
Settled payments submitted to Payrix via the Portal or API can easily be reversed by issuing a partial or full refund. Refunds can be done directly in the Portal or by sending a POST request to the /txns endpoint of the API.
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If a Merchant does not have sufficient offsetting transactions or funds available in Payrix to cover a refund, their primary bank account on file may be debited to cover it. |
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Refund processing cycle & timeline
It is important to note that card payments (sale) and eCheck transactions differ slightly in terms of refund processing cycle and timeline.
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Because eCheck refunds are an entirely separate transaction from the original payment, it is technically possible for the original eCheck to return even after it was settled and a refund has been issued by the Merchant. In this scenario, the Merchant would be sending money to their customer even though they never received the original eCheck payment that was returned. Therefore, it is critical for a Merchant to ensure the original eCheck payment was fully funded before issuing a refund, and that they only issue eCheck refunds to reputable customers. A Merchant can search their Available Balance to confirm if an eCheck payment has been funded. Even a fully funded eCheck payment doesn’t fully eliminate the risk of the eCheck returning at a later date, but it does help the Merchant mitigate the risks associated with eCheck refunds. |
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Voiding or canceling an approved transaction
When a card payment is initially submitted to Payrix the transaction status is approved until it is captured and settled as part of the Merchant’s daily batch. Because an approved transaction means the payment was authorized but it hasn’t been sent to the processing bank yet, and the funds are not available in the Merchant’s Payrix balance yet, these transactions cannot be refunded and must be voided or canceled in order to be reversed.
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Once a transaction is voided or canceled it will not be included in the Merchant’s daily batch, and no funds will be moved from the customer’s bank to the Merchant’s Payrix account.
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Submitting a refund or void transaction user guide
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