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If your complaint has not been resolved after following the above process, you have the right to refer your complaint to the following.

Worldpay (Processor)	Online: https://www.fisglobal.com/en/merchant-solutions-worldpay/complaints
Peoples Trust Company (Acquirer)	Online: https://www.peoplestrust.com/en/about-us/resolving-your-concerns/
Visa Canada	Email: askvisacanada@visa.com Online: www.visa.ca Fax: 416-860-8873
Mastercard Canada	Email: code_inquiries@mastercard.com Call: 416-365-6655 Online: http://mastercard.ca Mail: Mastercard Canada, 600 - 121 Bloor St. E, Toronto, Ontario, M4W 3M5 (Attn: Code of Conduct Compliance)
American Express Canada	Online: https://www.americanexpress.com/ca/en/merchant/complaint/merchant-network-complaint-handling-procedures.html Mail: P.O Box 3204, Station “F”, Toronto, ON, M1W 3W7 (Attn: Manager Merchant Customer Care Support)
Financial Consumer Agency of Canada	EmailEmail: info@fcac-acfc.gc.ca Phone: 1-866-461-3222 Mail: Financial Consumer Agency of Canada (FCAC) 6th Floor, Enterprise Building 427 Laurier Ave. WestOttawa, ON K1R 1B9

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