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This Compliance Guide details the requirements for the Code of Conduct for the Credit and Debit Card Industry in Canada (or “The Code”) for Merchants to be able to accept card payments. |
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Further guidance on how to meet these requirements are outlined below. If you have any issues or questions on how to comply with these requirements, please reach out to support or call (855) 672-9749.
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Providing Monthly Merchant Statements
As a part of Partners serving Canadian Merchants, it is also your responsibility to provide each merchant with a monthly statement showing the following information:
Card Type* - MasterCard Credit, Visa Credit, MasterCard Debit, Visa Debit, American Express, or Discover
Number of Sales*
Gross Sales ($)*
Service Rate (%)* - Either a flat rate charged or applicable interchange rates for each card type.
Rate Fee (Rate * Gross Sale ($))*
Per Transaction Fee ($X.XX * Number of Sales ($))*
Total Fees (Rate Fee + Transaction Fee ($))
Effective Merchant Discount Rate (Total Fees/Gross Sales (%))*
Required = *
It is recommended that you provide this information in a .CSV format so that your Merchants can easily view the information in Excel.
Please download the example below for a sample of what your Monthly Merchant Statement information should look like:
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90 Days Advance Fee Increase Notification
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Payrix requires all Canadian partners to notify all impacted merchants of your fee increases or introduction of a new fee at least 90-days before the change takes effect. |
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You must retain these notifications for your records should Payrix request a copy for compliance testing purposes. |
As Payrix would only increase fees directly applicable to its Partners, Payrix will provide a minimum of 120 days’ notice of any fee increases, the introduction of a new fee related to any credit or debit card transactions, or a reduction in applicable interchange rates. If Payrix’s Partners decide to make changes to fees due to this notice, Partners must provide their merchants with a minimum of 90 days’ notice of any fee increases, the introduction of a new fee related to any credit or debit card transactions, or a reduction in applicable interchange rates.
Sample Fee Increase Notification Email
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Hello, We are reaching out to notify you that we will be increasing the following fees related to your billing integration service effective (insert date – MUST be at least 90 days out from notification). (INSERT FEE TABLE THAT SHOWS CURRENT FEE RATE vs. NEW FEE RATE and NATURE OF THE FEE INCREASE) No action is required on your end if you accept these fee increases, and the changes will be reflected on your (insert billing statement that will reflect the change). Should you choose not to accept these fee increases, you have the right to opt out of your agreement with Payrix, our integrated billing partner, by calling Payrix at 855-672-9749, or by visiting Payrix support. If you have any questions regarding this notification, feel free to contact us at (SaaS Partner Contact Info). |
Sample Introduction of New Fee Notification Email
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Hello, We are reaching out to notify you that we will be introducing the following fees related to your billing integration service effective (insert date – MUST be at least 90 days out from notification). (INSERT FEE TABLE THAT SHOWS CURRENT FEE RATE vs. NEW FEE RATE and NATURE OF THE FEE INCREASE) No action is required on your end if you accept the introduction of new fees, and the changes will be reflected on your (insert billing statement that will reflect the change). Should you choose not to accept the new fee increases, you have the right to opt out of your agreement with Payrix, our integrated billing partner, by calling Payrix at 855-672-9749, or by visiting Payrix support. If you have any questions regarding this notification, feel free to contact us at (SaaS Partner Contact Info). |
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Complaint Handling
As a Payrix Partner servicing merchants in Canada, you are the first point of contact for your merchants should they have any issues or complaints regarding the billing integration services we provide. As such, you are required to establish a complaint intake and handling process.
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Below is a quick summary of Complaint Element Codes:
Element | Summary |
Element 1* | Transparency and Disclosure Element
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Element 2* | Notice of Fee Increase or New Fee Element
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Element 3 | Contract Cancellation
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Element 4 | No Obligation Acceptance
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Element 5 | Payment Method Discount Element
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Element 10 | Negative Option Acceptance
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Element 11 | Contactless Payments
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Element 12 | Renewal and Cancellation Disclosure
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Element 13* | Complaint Handling Process
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* =Required, Payrix will work with you to resolve this type of complaint.
Providing Monthly Merchant Statements
As a part of Partners serving Canadian Merchants, it is also your responsibility to provide each merchant with a monthly statement showing the following information:
Card Type* - MasterCard Credit, Visa Credit, MasterCard Debit, Visa Debit, American Express, or Discover
Number of Sales*
Gross Sales ($)*
Service Rate (%)* - Either a flat rate charged or applicable interchange rates for each card type.
Rate Fee (Rate * Gross Sale ($))*
Per Transaction Fee ($X.XX * Number of Sales ($))*
Total Fees (Rate Fee + Transaction Fee ($))
Effective Merchant Discount Rate (Total Fees/Gross Sales (%))*
Required = *
It is recommended that you provide this information in a .CSV format so that your Merchants can easily view the information in Excel.
Please download the example below for a sample of what your Monthly Merchant Statement information should look like:
| View file | ||
|---|---|---|
|
90 Days Advance Fee Increase Notification
| Note |
|---|
Payrix requires all Canadian partners to notify all impacted merchants of your fee increases or introduction of a new fee at least 90-days before the change takes effect. |
| Note |
|---|
You must retain these notifications for your records should Payrix request a copy for compliance testing purposes. |
As Payrix would only increase fees directly applicable to its Partners, Payrix will provide a minimum of 120 days’ notice of any fee increases, the introduction of a new fee related to any credit or debit card transactions, or a reduction in applicable interchange rates. If Payrix’s Partners decide to make changes to fees due to this notice, Partners must provide their merchants with a minimum of 90 days’ notice of any fee increases, the introduction of a new fee related to any credit or debit card transactions, or a reduction in applicable interchange rates.
Sample Fee Increase Notification Email
| Tip |
|---|
Hello, We are reaching out to notify you that we will be increasing the following fees related to your billing integration service effective (insert date – MUST be at least 90 days out from notification). (INSERT FEE TABLE THAT SHOWS CURRENT FEE RATE vs. NEW FEE RATE and NATURE OF THE FEE INCREASE) No action is required on your end if you accept these fee increases, and the changes will be reflected on your (insert billing statement that will reflect the change). Should you choose not to accept these fee increases, you have the right to opt out of your agreement with Payrix, our integrated billing partner, by calling Payrix at 855-672-9749, or by visiting Payrix support. If you have any questions regarding this notification, feel free to contact us at (SaaS Partner Contact Info). |
Sample Introduction of New Fee Notification Email
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Hello,
We are reaching out to notify you that we will be introducing the following fees related to your billing integration service effective (insert date – MUST be at least 90 days out from notification).
(INSERT FEE TABLE THAT SHOWS CURRENT FEE RATE vs. NEW FEE RATE and NATURE OF THE FEE INCREASE)
No action is required on your end if you accept the introduction of new fees, and the changes will be reflected on your (insert billing statement that will reflect the change).
Should you choose not to accept the new fee increases, you have the right to opt out of your agreement with Payrix, our integrated billing partner, by calling Payrix at 855-672-9749, or by visiting Payrix support.
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