Excerpt |
---|
As a registered Payment Facilitator in Canada, Payrix must comply with the requirements of the Code of Conduct for the Credit and Debit Card Industry in Canada (referred to as the “Code”). As a Partner to Payrix you will be required to help us comply with some of the Code requirements as you are the merchant facing entity that directly communicates with the merchant. |
...
As a part of Partners serving Canadian Merchants, it is also your responsibility to provide each merchant with a monthly statement showing the following information:
Card Type* - MasterCard Credit, Visa Credit, MasterCard Debit, Visa Debit, American Express, or Discover
Number of Sales*
Gross Sales ($)*
Service Rate (%)* - Either a flat rate charged or applicable interchange rates for each card type.
Rate Fee (Rate * Gross Sale ($))*
Per Transaction Fee ($X.XX * Number of Sales ($))*
Total Fees (Rate Fee + Transaction Fee ($))
Effective Merchant Discount Rate (Total Fees/Gross Sales (%))*
Required = *
It is recommended that you provide this information in a .CSV format so that your Merchants can easily view the information in Excel.
...
Note |
---|
If you are ever unsure, please forward the customer inquiry to Payrix Support and Payrix can determine whether the communication constitutes a complaint. |
...
Partner Complaint Handling Requirements
Anchor | ||||
---|---|---|---|---|
|
Step 1: Setting up your Online Complaint Intake Form
...
If a sub-merchant believes that its service providers’ conduct is contrary to the Code, sub-merchant may report the issue to Payrix support directly. Check out Payrix Complaint Handling for Merchants session for here for Payrix complaint intake process.
...
Worldpay (Processor) | |
Peoples Trust Company (Acquirer) | |
Visa Canada |
|
Mastercard Canada |
|
American Express Canada |
|
Financial Consumer Agency of Canada |
|
...
Payrix Complaint Handling for Merchants
Anchor | ||||
---|---|---|---|---|
|
As a Canadian Merchant you must be provided with access to a clear dispute-resolution process for resolving complaints related to the Code of Conduct for the Credit and Debit Card Industry in Canada.
...
Below is a quick summary of Complaint Element Codes:
Element | Summary |
Element 1* | Transparency and Disclosure Element
|
Element 2* | Notice of Fee Increase or New Fee Element
|
Element 3 | Contract Cancellation
|
Element 4 | No Obligation Acceptance
|
Element 5 | Payment Method Discount Element
|
Element 10 | Negative Option Acceptance
|
Element 11 | Contactless Payments
|
Element 12 | Renewal and Cancellation Disclosure
|
Element 13* | Complaint Handling Process
|
* =Required, Payrix will work with you to resolve this type of complaint.
...