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State timeframes for order processing and send an e-mail confirmation and order summary within one business day of the original order
Provide up to date stock information if an item is backordered
7. Shipping
Develop a clear, comprehensive shipping policy and make it available to customers through a link on your home page and at the time of the online purchase.
Develop an e-mail response to inform customers of any goods or service delivery delays.
Consider not providing the tracking number if you are selling higher fraud risk merchandise and are not allowing redirection of the shipment. Online merchants have discovered fraudsters using the correct billing address and shipping to that address, then redirecting the merchandise. This practice could be applied selectively, based on merchandise type and amount
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