A guide to what is required on your payment page.
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Before accepting any electronic commerce transactions over the internet, you must establish a website (approved by the merchant) which clearly displays the following information: |
Your business trading name, which must correspond with:
the name that will appear on cardholder statements (you must state on your website what name will appear on cardholder statements)
the name advised on the payment record.
If the name of your website is different to your business trading name, it is especially important that your business trading name is prominently displayed so the cardholder can readily identify you as both the merchant and the name that will appear on cardholder statements.
Your legal business name (if this differs to your business trading name).
The physical address (including the country) of your approved place of business. A merchant that primarily operates from a personal residence must include the city, state/province, and country of its Permanent Establishment, but is not required to provide the residence address.
Your business and customer service contact details must include a telephone number or email address for customer queries, along with a secondary contact detail of the following:
facsimile number(s)
social media, such as Facebook, Twitter, Instagram
chatbot/chat box
A complete description of the goods and services available for purchase on your website with the price clearly stated in New Zealand dollars, or if you are using CurrencySelect, you may display the price clearly stated in a Bank of New Zealand approved foreign currency.
A clear statement that your business is a New Zealand business and that all transactions will be billed in New Zealand dollars, or if you are using CurrencySelect, you may indicate that transactions will be billed in a Bank of New Zealand approved foreign currency.
Details of your return/refund policies, cancellation policies, and other purchase terms and conditions, and a confirmation of acceptance of the terms and conditions upon customers' purchases. This can be achieved through either:
A 'click to accept' (or other acknowledgement) button, checkbox, or location for an electronic signature in the sequence of final pages before checkout.
A statement that confirmation of acceptance of terms and conditions is implied by submission of the order on the checkout screen near the 'submit' button.
Details of your delivery times for goods and services, which are to be appropriate for your type of business. (If delivery is to be delayed, the cardholder must be notified of the delay and an option provided to obtain a refund).
If applicable, details of any New Zealand export restrictions and legal restrictions.
If you bill a cardholder on a subscription basis in relation to an electronic commerce transaction, a statement that billing will occur on a monthly or other regular cyclical basis must appear on the page of your website used by the cardholder to communicate payment details.
Payment Choice - provide the customer with a clear choice of payment brands. Visa, MasterCard, and/or UnionPay full colour logos (of equal size) to indicate card acceptance and credential on file.
Card Security Code (CW2/CVC2/CVN2) - the payment page of your website must obtain the customer's card security code value for verification. For information security purposes merchants are prohibited from storing the Card Security Code.
Information Security - outline your site's security capabilities e.g. how card payment information is protected.
Credential on file is account information (including, but not limited to, an Account Number or Payment Token) that is stored by a merchant or its agent to process future transactions for a cardholder with cardholder consent. A merchant must display on the payment screen and all screens that show account information both:
The last 4 digits of the account number or token
The Card Schemes logo in full color.
Secure your page from potential miss use, by using Re-Captcha or similar, this will mitigate any unauthorized transaction attempts.
To further improve your security please talk to your account manager about implementing 3D Secure or Kount, both available as part of the Payrix Software suite.
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