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CNP transactions, such as Mail Order, Telephone Order and Internet transactions, are more prone to chargebacks due to lack of in-person verification options.

Tip

Merchants can add controls to reduce the risk of chargebacks for fraudulent or unauthorized transactions:

  • Maintain a negative Database.

  • Limit the number of transactions by a single cardholder.

  • Use an Address Verification Service (AVS).

  • Employ strategies that will allow you to know your customers.

  • Publish a customer service phone number Use CVV2/CVC2 security features.

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