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Navigate to the Withdrawal Details page by following the steps below:

  • Step 1: Click on Merchants in the Management category in the left hand navigation panel.

  • Step 2: Click on a specific merchant in the merchants table to open the Merchant Profile page.

  • Step 3: Scroll down and click on the Withdrawals tab in the Merchant Account Overview section of the Merchant Profile page.

  • Step 4: Click on the specific withdrawal located in the Withdrawal History table to open the Withdrawal Details page.

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Expand
titleClick to view the features of the Withdrawal Details page.

Withdrawal Details Information Banner

The Withdrawal Details information banner, located at the top of the page, contains an overview of the specific withdrawal and access to the merchant’s dashboard. The following information is included in the information banner:

Information Banner Field Name

Description

Withdrawal Status

The status of the withdrawal: Approved, Pending, or Failed. The withdrawal status also includes the date that the status was last updated.

Withdrawal Amount

The dollar amount of the withdrawal.

Withdrawal Date

The date that the withdrawal transaction occurred.

Processed Date

The date that the withdrawal transaction was processed.

Schedule

The frequency of the withdrawal for withdrawal schedules, shown as daily, weekly, monthly, or yearly.

Account

The number of the account that funds the scheduled payment.

Entity

The merchant or other entity associated with the withdrawal transaction.

Information Banner Actions

The Information Banner supports the following actions:

Alerts

The Alerts section is located below the Information Banner, and will display a table with any alerts that are associated with the specific withdrawal. The table contains the following information:

Alerts Table Column Name

Description

Created

The date and time that the alert was created.

Code

The code associated with the type of alert.

Message

The message generated by the alert code.

Disbursement Details

The Disbursement Details section is located at the bottom of the page, and contains information about how the disbursement occurred following the withdrawal transaction, including the following fields:

Disbursement Details Field Name

Description

Trace Number

A 15-digit number that represents the entry detail record based on the merchant's bank routing number. 

Amount

The dollar amount of the disbursement associated with the withdrawal.

Platform

The platform terminal on which withdrawal transaction was processed.

Disbursement Totals

Additional details of the disbursement that includes the types of transactions, a count of each transaction type, the monetary amounts for each type, and the amount disbursed into your account.

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Click the links or items in the Withdrawal Details page to access any of the following pages: