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A Chargeback refers to a customer disputing a charge with their credit card issuer or bank. Chargebacks can happen for various reasons, such as unauthorized transactions, items or services not received, or general dissatisfaction with that product or service. In a chargeback, the cardholder contacts their financial institution to initiate the process of reversing the transaction. The funds from the transaction are taken from the Merchant’s account and returned to the cardholder.
Chargeback Cycles
From the merchant's perspective there are just three stages:
Chargeback Cycle | Description |
|---|---|
Retrieval | The initial request from the Issuer to the Merchant for transaction information. |
Chargeback | The process of each individual Dispute action from First Chargeback to Arbitration. |
Resolution | The final decision made by the Issuer for the Merchant or Cardholder to receive full, partial or no credit. |
When you’re ready to respond to a Chargeback Cycle and/or Dispute Stage, visit the pages below:
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Chargeback Time Limitations
Both chargebacks that have been manually requested by cardholders to their issuers and chargebacks automatically issued when preset risk, fraud, or other security parameters, configured by banks or issuers, have been met:
Chargeback Type | Time Limitations |
|---|---|
Manual Cardholder-Initated | Open for up to 270 days from the original date of the transaction.
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Automated Issuer-Initiated | Open with an unlimited timetable. |
Chargeback Cycles
From the merchant's perspective there are just three stages:
Chargeback Cycle
Description
Retrieval
The initial request from the Issuer to the Merchant for transaction information.
Chargeback
The process of each individual Dispute action from First Chargeback to Arbitration.
Resolution
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Chargeback vs Dispute
A Dispute and a Chargeback are two distinct processes related to payment disputes.
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Both listed processes above require prompt response from the Merchant with compelling evidence provided to support their transaction’s validity.
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Related Pages
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