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Navigate to the Disputes page by clicking DISPUTES under Payments in the left-hand navigation panel.
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Disputes Features
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| title | Click here to view the features of the Disputes page. |
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Disputes TableLocate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns: Disputes Table Column Name | Description |
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Disputed On | The date that the payment was disputed. | Status | The status of the dispute displayed as a color-coded badge to advise next steps: Needs Response - A response is required to the current step. In Review - The dispute is currently being reviewed by the card brand. Won - The dispute has been decided in your favor. Lost - The dispute has been decided in the customer’s favor.
| Respond By | The deadline for submitting a dispute response with a remaining days to response deadline status badge. | Cardholder | The name on the credit card. | Amount | The dollar amount of the disputed payment. | Past Due | Number of days since the response was originally. | Dispute Details | Click the Dispute Details button next to any listing to view additional details for a specific dispute. |
Dispute Table ActionsThe Dispute table supports the following actions: Access the Dispute Details page by clicking on the Dispute Details button next to a specific listing. Load additional transactions to your Disputes History Table by clicking SHOW MORE RESULTS at the bottom.
To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file: Dispute Information File Column Name | Description |
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Merchant | The name of the merchant associated with the disputed charge. | Merchant ID | The identification number associated with the merchant. | DBA- Statement Descriptor | The text associated with a payment on the customer’s credit card. | Reason | The issue cited by the customer for initiating the dispute. | TXN Amount | The transaction amount of the disputed charge. | TXN Date | The date that the transaction was charged. | Last 4 | The last four digits of the credit card. | Reply By | The deadline to reply to the dispute. | Dispute Amount | The amount of money disputed. | Dispute Date | The date that the dispute was initiated by the customer. | Customer | The name of the customer. |
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