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We recommend Facilitators that use the Change Requests workflow above with an API integration to incorporate the following into your front-end user interface development:

Tip: Display Change Request Messages

• When you submit or receive a Change Request using our API, consider incorporating a user-friendly notification system on your front-end interface.

• This system can display the important messages related to that user’s change, such as Change Request Creation, Approval, or Decline status update notifications. These messages help users understand the progress of their Change Request(s) and stay informed about potential required actions.

Tip: Real-Time Status Updates

• Implement real-time status updates within your UI to enhance transparency and user confidence. When Change Requests undergo status changes, whether pending, approved, or declined, promptly reflect these updates in your front-end interface.

• This allows your users to track the progress of their Change Request without manually checking or calling your API.

Tip: Communicate Decline Reasons

• When Change Requests are declined, ensure that the reason and reason type are communicated to your users. Design UI elements that can display the Reason Type and Reason in a user-friendly manner.

• This provides transparency and empowers the users to take corrective actions if needed.