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Disbursements - Notifications about disbursement events
Merchants - Notification about Merchant boarding events.
Chargebacks - Notifications about chargeback events.
Transactions - Notifications about any transaction events.
Invoices - Notifications about invoice events.
Subscriptions - Notifications about subscription events.
See a full list of alert triggersall available email triggers below.
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By default, all custom Email Alerts are disabled, so no alert will be sent if an event happens. The Platform does provide a set of default Email Alerts when a Merchant is boarded to cover critical notifications. Read more about Default Email Alerts below. |
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| title | Click to see a full list of available Email Alerts |
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Disbursement Alerts Alert Triggers | Description |
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Disbursement Requested | A Disbursement (Withdrawal) has been requested by a user. | Disbursement Processing | A requested Disbursement (Withdrawal) is processing. | Disbursement Processed | A requested Disbursement (Withdrawal) has finished processing. | Disbursement Failed | A requested Disbursement (Withdrawal) has failed. | Disbursement Denied | A requested Disbursement (Withdrawal) has been denied. | Disbursement Returned | A requested Disbursement (Withdrawal) has been returned. |
Merchant AlertsAlert Triggers | Descriptions |
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Merchant Created | A new Merchant account has been created. | Merchant Boarding | A new Merchant has submitted an onboarding Sign Up Form. | Merchant Boarded | A new Merchant has been successfully boarded to the Platform. | Merchant Manual Review | A Merchant attempting to board was flagged for manual review. | Merchant Held | A hold has been placed on a Merchant attempting to board. | Merchant Denied | A Merchant attempting to board has been denied. |
Chargeback AlertsAlert Triggers | Descriptions |
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Chargeback Opened | A Chargeback has been opened via customer Dispute. | Chargeback Closed | A Chargeback has been closed after being won or lost. | Chargeback Created | A new Chargeback has been created via Portal. | Chargeback Lost | A Chargeback has been lost. | Chargeback Won | A Chargeback has been won. | Chargeback Opened | A Chargeback has been opened via customer Dispute. |
Transaction AlertsAlert Triggers | Descriptions |
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Transaction Created | A Transaction has been created. | Transaction Approved | A Transaction was approved. | Transaction Failed | A Transaction received a failed authorization. | Transaction Captured | A Transaction’s funds have been captured. | Transaction Settled | A Transaction’s funds have been setlled. | Transaction Returned | An attempted Transaction was returned. |
Invoice Alerts Alert Triggers | Description |
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Invoice Created | An Invoice has been created. | Invoice Cancelled | An Invoice was cancelled. | Invoice Expired | An Invoice has exceeded its expiration date. | Invoice Viewed | An Invoice has been viewed by the customer. | Invoice Paid | An Invoice was paid by a customer. | Invoice Emailed | An Invoice has been emailed to the customer. | Invoice Result Failure | An Invoice payment resulted in a failed authorization. |
Subscription AlertsAlert Triggers | Description |
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Subscription Created | A Subscription has been created. | Subscription Approved | A Subscription was approved. | Subscription Failed | A Subscription payment resulted in a failed authorization. |
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