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  • The transaction will only re-attempt once.

  • This process will set a Payer status to “Suspended - Multiple Rejections” if the re-attempted transaction fails.

  • This transaction type sets a default ‘Transaction Reference’ of “Reattempt of DD/MM/YYYY pmt ({{TransactionID}})

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Applicable only to limited schedules. If enabled, when a rejection occurs, the rejected amount will be re-added to the payer’s schedule as a second payment to be debited on the date payer’s next debit is scheduled to occur on.

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    • An example of how this process works is explained below:

      • If 'X' days is set to 2 = Reattempt after '2' days'

      • If a debit on a Thursday 1st of the month fails

      • Payrix will automatically generate a schedule to re-attempt debit for failed payment on Saturday 3rd of the month - (2 days)

      • Payrix will pick up on next business day debit run, Monday 5th of the month.

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Additional setting options

These options below can be used to control how the rejected transactions behave in conjunction with the above functions.

Reschedule last transaction once only

This setting is an option that can be enabled for ‘Accrue rejections’. This setting means that we will only re-schedule the last transaction in a payer’s schedule once on a rejection. The system will not continue to re-schedule the last payment endlessly if it continues to reject.

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Do not extend limited schedules

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