Change Requests are vital to managing and updating your account information within the Payrix Portal. The term “Change Requests” refers to an entity adding or updating their bank account information. This entity is required to must submit relevant documentation to support the validity of its new bank account infoinformation.
As this process requires manual review from a Payrix or Facilitator-level risk analyst, it cannot be instantly approved, so submissions made to add or change a bank account have been compiled into a set of easy-to-use Portal pages for each level of user to keep track or take action on their bank account change requests.
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When a submission is Declined, a reason and accompanying note will be added to your entity account by the reviewer. Declines can occur for one of the following reasons:
Decline Reason | Description |
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Unable to validate | The information provided doesn't allow risk analysts to validate your information. |
No Response | Analysts have followed up with additional questions and received no response. |
Invalid Document | The document provided for review was not sufficient. |
Unable to read | The document provided was unreadable. |
Expired Document | The document provided has expired. |
Other | Custom reason, filled out by reviewing Risk Analyst as needed. |
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View Your Pending Change Requests
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