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The Payment History page will list the Merchant’s previous transactions, and you can scroll down the page to locate the relevant transaction or enter the Transaction ID, cardholder’s name etc. in the search bar to pull up the payment you want to refund.
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Step 2 - When the relevant transaction is selected from the Payment History page, you will be redirected to the payment’s profile page. On the payment’s profile page hit the ‘refund’ icon.
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