Refunding & voiding transactions
Settled payments submitted to Payrix via the Portal or API can easily be reversed by issuing a partial or full refund. Refunds can be done directly in the Portal or by sending a POST request to the /refunds endpoint of the API.
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In order for a payment to be refunded the transaction status must be captured or settled. In practical terms, a transaction can only be refunded once the payment was already batched out. Prior to batch out, when the payment has only been authorized and the transaction status is still approved, a the payment can be (partially or fully) reversed by voiding or canceling the transaction.
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If a Merchant does not have sufficient offsetting transactions or funds available in Payrix to cover a refund, their primary bank account on file may be debited to cover it. |
Refund processing cycle & timeline
It is important to note that card payments (sale) and eCheck transactions differ slightly in terms of refund processing cycle and timeline.
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Because eCheck payments may have the settled status prior to the payment being funded, and an eCheck refund is an entirely separate ACH transaction, it is important for a Merchant to check their Available Balance to confirm the original eCheck payment was funded before they issue a refund. If a settled eCheck payment is refunded before the original transaction was funded, and at a later point the original eCheck is returned, the separate refund ACH payment will still continue to process and be sent to the customer. Thus, in this scenario, the Merchant would be sending their customer a refund for a payment they never received. |
Voiding or canceling an approved transaction
When a card payment is initially submitted to Payrix the transaction status is approved until it is captured and settled as part of the Merchant’s daily batch. Because an approved transaction means the payment was authorized but it hasn’t been sent to the processing bank yet, and the funds are not available in the Merchant’s Payrix balance yet, these transactions cannot be refunded and must be voided or canceled in order to be reversed.
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