Refunding & voiding transactions
Settled payments submitted to Payrix via the Portal or API can easily be reversed by issuing a partial or full refund. Refunds can be done directly in the Portal or by sending a POST request to the /txns endpoint of the API.
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Payments submitted to Payrix via a semi-integrated or a directly integrated terminal device will only be imported to Payrix the next day. Therefore, until a transaction submitted on a terminal device is imported to Payrix it can only be refunded/ or voided directly on the terminal device they were submitted onthe payment was submitted on. Once imported, terminal transactions can be refunded or voided in the Payrix Portal/API or directly on the device. A Merchant can check their Payment History in the Portal to see if a terminal transaction was imported yet. |
In order for a payment to be refunded the transaction status must be captured or settled. In practical terms, a transaction can only be refunded once the payment was already batched out. Prior to batch out, when the payment has only been authorized and the transaction status is still approved, the payment can be (partially or fully) reversed by voiding or canceling the transaction.
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If a Merchant does not have sufficient offsetting transactions or funds available in Payrix to cover a refund, their primary bank account on file may be debited to cover it. |
Refund processing cycle & timeline
It is important to note that card payments (sale) and eCheck transactions differ slightly in terms of refund processing cycle and timeline.
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Because eCheck refunds are an entirely separate transaction from the original payment, it is technically possible for the original eCheck to return even after it was settled and a refund has been issued by the Merchant. In this scenario, the Merchant would be sending money to their customer even though they never received the original eCheck payment that was returned. Therefore, it is critical for a Merchant to ensure the original eCheck payment was fully funded before issuing a refund, and that they only issue eCheck refunds to reputable customers. A Merchant can search their Available Balance to confirm if an eCheck payment has been funded. Even a fully funded eCheck payment doesn’t fully eliminate the risk of the eCheck returning at a later date, but it does help the Merchant mitigate the risks associated with eCheck refunds. |
Voiding or canceling an approved transaction
When a card payment is initially submitted to Payrix the transaction status is approved until it is captured and settled as part of the Merchant’s daily batch. Because an approved transaction means the payment was authorized but it hasn’t been sent to the processing bank yet, and the funds are not available in the Merchant’s Payrix balance yet, these transactions cannot be refunded and must be voided or canceled in order to be reversed.
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