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Refunding & voiding transactions
Settled payments submitted to Payrix via the Portal or API can easily be reversed by issuing a partial or full refund. Refunds can be done directly in the Portal or by sending a POST request to the /txns endpoint of the API.
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If a Merchant does not have sufficient offsetting transactions or funds available in Payrix to cover a refund, their primary bank account on file may be debited to cover it. |
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Refund processing cycle & timeline
It is important to note that card payments (sale) and eCheck transactions differ slightly in terms of refund processing cycle and timeline.
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Once a refund is settled the funds are sent to the processing bank to be returned to the customer’s original payment method.
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How long does it take for the customer to get their money back for a card payment refund?When a refund is submitted, Payrix returns the relevant funds to the processing bank, but the timeline for the customer to actually see that money varies depending on how their bank processes refunds. Once a refund is settled the funds will usually hit the customer’s account within 3-7 business days (or 4-8 business days from when the refund is submitted by the Merchant) depending on the cardholder’s bank. If a refund is showing as settled in Payrix but the customer hasn’t received their funds back yet, we suggest the cardholder reach out to their own bank before contacting Payrix Support. |
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Because an eCheck refund is an entirely new and unique ACH transaction, the cycle and timeline match the normal eCheck payment process.
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How long does it take for a customer to get their money back for an eCheck refund?Generally, a customer will receive an eCheck refund 4-7 business days after it is submitted by the Merchant, but this varies depending on the customer’s bank. |
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Because eCheck refunds are an entirely separate transaction from the original payment, it is technically possible for the original eCheck to return even after it was settled and a refund has been issued by the Merchant. In this scenario, the Merchant would be sending money to their customer even though they never received the original eCheck payment that was returned. Therefore, it is critical for a Merchant to ensure the original eCheck payment was fully funded before issuing a refund, and that they only issue eCheck refunds to reputable customers. A Merchant can search their Available Balance to confirm if an eCheck payment has been funded. Even a fully funded eCheck payment doesn’t fully eliminate the risk of the eCheck returning at a later date, but it does help the Merchant mitigate the risks associated with eCheck refunds. |
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Voiding or canceling an approved transaction
When a card payment is initially submitted to Payrix the transaction status is approved until it is captured and settled as part of the Merchant’s daily batch. Because an approved transaction means the payment was authorized but it hasn’t been sent to the processing bank yet, and the funds are not available in the Merchant’s Payrix balance yet, these transactions cannot be refunded and must be voided or canceled in order to be reversed.
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