The Disputes page shows information about chargebacks or other disputes submitted through your merchants. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information. More information on disputes can be found at https://resource.payrix.com/resources/dispute-management#DisputeManagement-KeyTerms.
Navigate to the Disputes page by clicking DISPUTES under Payments in the left-hand navigation panel.
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Disputes TableLocate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns: Disputes Table Column Name | Description |
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Disputed On | The date that the payment was disputed. | Status | The status of the dispute displayed as a color-coded badge to advise next steps: Needs Response - A response is required to the current step. In Review - The dispute is currently being reviewed by the card brand. Won - The dispute has been decided in your the Merchant’s favor. Lost - The dispute has been decided in the customer’s Cardholder’s favor.
| Respond By | The deadline for submitting a dispute response with a remaining days to response deadline status badge. | Cardholder | The name on the credit card. | Amount | The dollar amount of the disputed payment. | Past Due | Number of days since the response was originally due. | Dispute Details | Click the Dispute Details button next to any listing to view additional details for a specific dispute. |
Dispute Table ActionsThe Dispute table supports the following actions: To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file: Dispute Information File Column Name | Description |
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Merchant | The name of the merchant associated with the disputed charge. | Merchant ID | The identification number associated with the merchant. | DBA- Statement Descriptor | The text associated with a payment on the customer’s credit card. | Reason | The issue cited by the customer for initiating the dispute. | TXN Amount | The transaction amount of the disputed charge. | TXN Date | The date that the transaction was charged. | Last 4 | The last four digits of the credit card. | Reply By | The deadline to reply to the dispute. | Dispute Amount | The amount of money disputed. | Dispute Date | The date that the dispute was initiated by the customer. | Customer | The name of the customer. |
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You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
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Dispute Data Amount Reply by Status ID Created by Dispute Date Date Modified Modified By Description Case ID Cycle Reason Code Issued Received Bank Reference Dispute Reference
Transaction Data TXN ID Created by Date Modified Modified By Subscription Type Currency Platform Captured Description Order Number Tax Status Approved Refunded Amount
Entity Data Entity ID Login ID Parameters ID Type Address City State Zip Country Phone Fax Email Website EIN Currency Status Custom
Merchant Data MCC Date Created Created by Date Modified Modified By Date Boarded Last Transaction Date Date Established Status
Customer Data Company Address City Zip State Country Phone Email
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Filter Your Table by
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Dispute Status
View a single category of a dispute by choosing one of the four buttons at the top left in of the table: OPENNeeds Response, CLOSEDIn Review, WONWon, or LOST Lost.
The table will repopulate to show only disputes of the category selected.
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