There are scenarios in which you may want to update your existing account on the Platform, as opposed to adding a new bank account. This could be the result of fraudulent activity on your account where your bank provides you with a new account and/or routing number.
Follow the instructions below for the multi-step update process:
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This guide will walk you through the update and validation process required to update the information for
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your existing bank account
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Upload supporting documentation for the change:
Create the new Note Resource -
POST /notes
Create a Document Resource to associate with the upload -
POST /noteDocuments
Upload the document or image file -
POST /files/noteDocuments/{id}
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Note: This process and its review period
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apply to Merchant and Referrer-level users.
Bank Account Types and Requirements
All Merchants or Referrers boarded to the Platform are required to must have an active U.S.-based bank account on file. A bank account serves two purposes for an entity:
Account for Deposits - Arequired bank account on file to receive deposits from Available Balance funds.
Account for Debits - A required bank account on file to be debited to cover Negative Balances negative balances owed.
Merchants or Referrers can use one bank account on file for both payouts and debits, individual bank accounts for deposits and debits, or multiple bank accounts with unique, individual purposes.
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As a Payment Facilitator, the Platform validates any bank account submitted by an entity. This validation includes active status, type of account, & ownership and prevents funds from being sent to an incorrect bank account as the result of due to a typo or invalid information.
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If an entity manually submits its bank account information, they are required to submit documentation to Platform Risk for account validation. See Steps 2-4 of the Manually Update with the API
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Qualifying Bank Account Supporting Documentation is:
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For existing bank accounts, supporting documents are only required if the routing or account number fields are being updated. Changes to account types do not require supporting documentation. |
When entering information in the Portal for a new bank account manually, like account and routing numbers, a file upload window at the bottom of the form requires a document file to be uploaded before the form can be submitted.
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Bank Account Update Approval PeriodNoteWarning: For existing bank accounts having account or routing numbers updated, a manual review of the supporting document(s) is required for approval and can take up to 5 business days. |
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Payments Interrupted During Approval PeriodDuring Critical Warning: During the 5-day manual review and approval period, all payments processed will still be funded to your Portal account’s available balance and will be ready for immediate withdrawal to your bank account, once validated.
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Minor Updates to Existing Bank AccountsFor existing bank accounts, supporting documents are only required if the routing or account number fields are being updated
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Manually Update in the Portal
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See the multi-step process below to update an existing bank account’s information and upload supporting documentation:
Update the existing information for the bank account -
PUT /accounts/{id}
Upload supporting documentation for the change:
Create the new Note Resource -
POST /notes
Create a Document Resource to associate with the upload -
POST /noteDocuments
Upload the document or image file -
POST /files/noteDocuments/{id}
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Updating an existing Bank Account - Example Code SnippetVisit our API Documentation for parameter descriptions and valid values. Request URL & Header
Example Request Body
Example Response
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Create a Document Resource to Associate with the Note - Example Code SnippetVisit our API Documentation for parameter descriptions and valid values. Request URL & Header
Example Request Body
Example Response
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