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Further below will detail 4 3 main options on how we can automate the process for you to recover failed payments.
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Intended for use with our unending schedule type which This feature allows a rejected payment to be re-added to the payer’s schedule so it can be re-attempted on a future date and will work with any schedule type. The re-attempt will be scheduled to occur on the number of days specified after the date on which the debit was originally attempted.
The transaction will only re-attempt once.
This process will set a Payer status to “Suspended - Multiple Rejections” if the re-attempted transaction fails.
This transaction type sets a default ‘Transaction Reference’ of “Reattempt of DD/MM/YYYY pmt ({{TransactionID}})”
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Applicable only to limited schedules. If enabled, when a rejection occurs, the rejected amount will be re-added to the payer’s schedule as a second payment to be debited on the date payer’s next debit is scheduled to occur on.
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An example of how this process works is explained below:
If 'X' days is set to 2 = Reattempt after '2' days'
If a debit on a Thursday 1st of the month fails
Payrix will automatically generate a schedule to re-attempt debit for failed payment on Saturday 3rd of the month - (2 days)
Payrix will pick up on next business day debit run, Monday 5th of the month.
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Additional setting options
These options below can be used to control how the rejected transactions behave in conjunction with the above functions.
Reschedule last transaction once only
This setting is an option that can be enabled for ‘Accrue rejections’. This setting means that we will only re-schedule the last transaction in a payer’s schedule once on a rejection. The system will not continue to re-schedule the last payment endlessly if it continues to reject.
This setting will re-attempt the transaction once and if that fails, it will set the payer to “Suspended - Multiple Rejections” status.
Do not extend limited schedules
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This email can be individually branded. Please speak reach out to your Partner manager to discuss options. The link will redirect the payer to the Payrix Hosted Payment Page to submit payment.
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For more details around the implementation of the Payment Recovery function, please head over to our ‘Implement Payment Recovery function’ page.
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