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Change Requests are vital to managing and updating your account information within the Payrix Portal. The term “Change Requests” refers to an entity adding or updating their bank account information. This entity is required to must submit relevant documentation to support the validity of its new bank account info.

As this process requires manual review from a Payrix or Facilitator-level risk analyst, it cannot be instantly approved, so submissions made to add or change a bank account have been compiled into a set of easy-to-use Portal pages for each level of user to keep track or take action on their bank account change requests.

This guide will provide an overview of Change Requests, their importance, and how they impact different user levels.

For Referrers & Merchants

Referrers and Merchants often need to make changes to their bank account information. The Change Request process allows added or changed account information to be submitted with documentation to support the change during risk analysis.

Referrers & Merchants can:

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Submit a Change Request.

information.

This guide will provide an overview of Change Requests, their importance, and how they impact different user levels.

For Referrers & Merchants

Referrers and Merchants often need to make changes to their bank account information. The Change Request process allows added or changed account information to be submitted with documentation to support the change during risk analysis.

Referrers & Merchants can:

• Submit a Change Request

• View or cancel a pending Change Request.

• See a list of past Change Requests Request submissions.

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For Facilitators

Facilitators play a crucial role in handling change requests. Since Facilitators take on the responsibility of managing and mitigating their own risk, the Change Request management process provides full visibility of changes happening to bank accounts within their portfolio, to prevent risk hazards, such as money laundering, due to unverified or unauthorized bank accounts being added without notification.

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• Enable Change Requests for Referrers and Merchants.

• View the Change Request Queue.

• Respond to a Change Request.

Front End User Interface for Facilitators & Referrers

We recommend that Facilitators and Referrers with whitelabeled Portals and custom sites take additional steps to map and configure their front-end user interface (UI) to maximize user (Merchant) transparency and minimize communication times. Read more about these specific tips below:

Change Request Management Flow

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Prevent Funding to an Existing Bank Account

To prevent funds from being sent to an existing account while the change request is being reviewed and approved, either as an optional feature for merchants to choose when submitting the bank change or as the default process for your software

Reasons that a Referrer or Facilitator may want to prevent funds from being disbursed to or withdrawn from a Merchant’s existing bank account include but are not limited to:

• The Merchant’s bank account has been closed by their bank due to reported fraudulent activity.

• The Merchant’s bank account was closed by the merchant before the change request being approved.

• The Merchant added incorrect bank account information by mistake that they do not want to use.

PUT /accounts/{id} HTTP/1.1
Accept: application/json
Content-Type: application/json
Host: api-test.payrix.com
APIKEY: {private_api_key}

{
  "id": "p1_act_5a1ef5e55656698eefaf8b6,",
  "name": "TD Bank"
  "primary": "0",
  "type": "all",
  "reserved": "0",
  "inactive": "1",
  "frozen": "0",
  "status": "1",
}

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Change Request Management Flow

See the flowchart below for a visual understanding of the Change Request Management process flow:

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The processes outlined below will outline how to submit a Change Request to update your or your Merchant’s bank account information.

Using the Portal

Submitting a change request using the Portal can be completed in a few simple steps along with easy upload of the supporting documents in a single process:

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• a note added to the Referrer or Merchant account, and;

• an email to the user that submitted the Change Request with more detail explaining the review result and reason.

Read more about Declines below.

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Decline Responses

When a submission is Declined, a reason and accompanying note will be added to your entity account by the reviewer. Declines can occur for one of the following reasons:

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View Your Pending Change Requests

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pending pending

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Declines can occur for one of the following reasons:

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Test Bank Account Change Requests in the Sandbox Environment

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test test

Using the following bank account information, you can submit a manual change request that will be treated as a sandbox test when submitted in the Sandbox environment.

The routing numbers provided below will generate a specific automated risk decision for each type of Change Request result to help you better understand the process.