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Change Requests are vital to managing and updating your account information within the Payrix Portal. The term “Change Requests” refers to an entity adding or updating their bank account information. This entity is required to must submit relevant documentation to support the validity of its new bank account info.

As this process requires manual review from a Payrix or Facilitator-level risk analyst, it cannot be instantly approved, so submissions made to add or change a bank account have been compiled into a set of easy-to-use Portal pages for each level of user to keep track or take action on their bank account change requests.

This guide will provide an overview of Change Requests, their importance, and how they impact different user levels.

For Referrers & Merchants

Referrers and Merchants often need to make changes to their bank account information. The Change Request process allows added or changed account information to be submitted with documentation to support the change during risk analysis.

Referrers & Merchants can:

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Submit a Change Request.

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information.

This guide will provide an overview of Change Requests, their importance, and how they impact different user levels.

For Referrers & Merchants

Referrers and Merchants often need to make changes to their bank account information. The Change Request process allows added or changed account information to be submitted with documentation to support the change during risk analysis.

Referrers & Merchants can:

• Submit a Change Request

• View or cancel a pending Change Request.

• See a list of past Change Requests Request submissions.

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For Facilitators

Facilitators play a crucial role in handling change requests. Since Facilitators take on the responsibility of managing and mitigating their own risk, the Change Request management process provides full visibility of changes happening to bank accounts within their portfolio, to prevent risk hazards, such as money laundering, due to unverified or unauthorized bank accounts being added without notification.

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• Enable Change Requests for Referrers and Merchants.

• View the Change Request Queue.

• Respond to a Change Request.

Front End User Interface for Facilitators & Referrers

We recommend that Facilitators and Referrers with whitelabeled Portals and custom sites take additional steps to map and configure their front-end user interface (UI) to maximize user (Merchant) transparency and minimize communication times. Read more about these specific tips below:

Prevent Funding to an Existing Bank Account

To prevent funds from being sent to an existing account while the change request is being reviewed and approved, either as an optional feature for merchants to choose when submitted submitting the bank change or as the default process for your software

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• The Merchant’s bank account being has been closed by their bank due to reported fraudulent activity.

• The Merchant’s bank account was closed by the merchant prior to before the change request being approved.

• The Merchant added incorrect bank account information by mistake that they do not want to use.

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The processes outlined below will outline how to submit a Change Request to update your or your Merchant’s bank account information.

Using the Portal

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Using the Portal

Submitting a change request using the Portal can be completed in a few simple steps along with easy upload of the supporting documents in a single process:

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• a note added to the Referrer or Merchant account, and;

• an email to the user that submitted the Change Request with more detail explaining the review result and reason.

Read more about Declines below.

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Decline Responses

When a submission is Declined, a reason and accompanying note will be added to your entity account by the reviewer. Declines can occur for one of the following reasons:

These declines will be accompanied by a note added to your account from the risk reviewer.

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View Your Pending Change Requests AnchorpendingpendingView Your Pending Change Requests

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As a Referrer or Merchant, we understand that having a validated and ready-to-use bank account is critical to the operations of any business.

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Declines can occur for one of the following reasons:

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Test Bank Account Change Requests in the Sandbox Environment

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Using the following bank account information, you can submit a manual change request that will be treated as a sandbox test when submitted in the Sandbox environment.

The routing numbers provided below will generate a specific automated risk decision for each type of Change Request result to help you better understand the process.