Change Requests are vital to managing and updating your account information within the Payrix Portal. The term “Change Requests” refers to an entity adding or updating their bank account information. This entity is required to must submit relevant documentation to support the validity of its new bank account info.
As this process requires manual review from a Payrix or Facilitator-level risk analyst, it cannot be instantly approved, so submissions made to add or change a bank account have been compiled into a set of easy-to-use Portal pages for each level of user to keep track or take action on their bank account change requests.
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information.
This guide will provide an overview of Change Requests, their importance, and how they impact different user levels.
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Note: Referrers can submit Change Requests on behalf of Merchants. This includes:
Updating bank account information from the Banking tab of the Merchant’s Profile page.
While logged in as the Merchant, update bank account information from the Banking tab of the Merchant’s Portal Account Profile.
Submitting an API call to the
/changeRequestsendpoint associated with the Merchant’s Login ID.
For Facilitators
Facilitators play a crucial role in handling change requests. Since Facilitators take on the responsibility of managing and mitigating their own risk, the Change Request management process provides full visibility of changes happening to bank accounts within their portfolio, to prevent risk hazards, such as money laundering, due to unverified or unauthorized bank accounts being added without notification.
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When a submission is Declined, a reason and accompanying note will be added to your entity account by the reviewer. Declines can occur for one of the following reasons:
Decline Reason | Description |
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Unable to validate | The information provided doesn't allow risk analysts to validate your information. |
No Response | Analysts have followed up with additional questions and received no response. |
Invalid Document | The document provided for review was not sufficient. |
Unable to read | The document provided was unreadable. |
Expired Document | The document provided has expired. |
Other | Custom reason, filled out by reviewing Risk Analyst as needed. |
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View Your Pending Change Requests
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