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Add custom fields for your Merchants to complete when signing up
Require the upload of specific documents or signatures from Merchants directly on the Signup form.
Add custom agreements and/or terms to your Signup process
Import information from earlier pages in the Signup form. (Like “Owner” information.)
Instantly verify your Merchants' banking information as they sign up with our Plaid integration.
“Success” and “Error” icons within the signup form Signup Form indicate each requirement is met.
The "Finish Later" button allows Merchants to save their signup progress and return at a later time.
Fully customizable background, sub-headers, and error text to match your company logo and theme.
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Note: A distinctive feature of Canadian-based Signup Forms is the provision of an extra Fee Disclosure confirmation for the Merchant. This confirmation ensures that they have read, agreed to, and consented to the Fee Disclosures outlined in the Merchant Terms and Conditions. These disclosures are linked within the Signup Form to ensure continuous compliance with Canadian regulatory requirements.
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Create a Signup Form
Use the steps provided in the expandable content below to create a new Merchant Signup Form.
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| title | Merchant Signup Form - Setup Steps |
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From the Portal Dashboard, click Signup Forms from the Forms tab
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in the menu bar.
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Click the
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Add Merchant
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Form button in the upper right-hand corner of the Signup Forms menu.
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In General Settings,
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You’ll be required to enter the following to continue:
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you’ll have access to modify the following configurations:
Page Settings - Set the essential information of the Signup Form, including name, code, environment, and active/inactive status.
Header Fields - Set the values that will appear in the header of the Signup Form.
Styling - Set the background, text, and error message colors for the Signup Form.
Advanced - Set the option to toggle “Save and Return” to complete submitting a Merchant Signup Form at a later time with saved data entries repopulated.
Fees - Designates information about the Referrer entity collecting fees from the Merchant.
Partner Configuration - Set Merchant entity associations to Groups, Divisions, and Parent Logins.
Partner Login Configurations - Set Merchant user association with Teams, Access Templates and redirect URL for what occurs after a Signup Form is successfully submitted
In Business Info, define your Business Field Configurations or add Custom Business Fields to your form.
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In Ownership Info, define your Principal Field Configurations or add Custom Ownership Fields to your form’s About the Owner section.
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In Banking Info, define your Business Field Configurations (including using our Plaid integration), or add custom fields to your form’s Add Bank Account section.
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In Terms & Disclosures, define your Terms and Conditions (including required document upload or signature), or add custom fields to your form’s Terms & Conditions section. At the bottom of the Terms & Disclosures menu, click the CREATE SIGNUP FORM button To create the
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Signup Form.
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You’ll be taken back to the Signup Forms menu of the portal where your newly
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-created Merchant Signup Form will be available at the top of the menu’s list.
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Click the three dots on the right-hand column next to your newly created form to copy the link.
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Tip: You can post this use this link to create a redirect from your business website to a branded Signup Form. |
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Signup Form Setup Parameters
The Signup Form offers five primary parameter configuration options to customize your Signup Form:
General Settings - The general look, feel, and set actions for the Signup Form
Business Info - The required business signup fields, allowed MCCs & countries, custom fields setup, and notes about the Merchant legal entity.
Ownership Info - The required Merchant owner(s) section signup fields, custom login confirmation message, custom fields setup, and notes about the Merchant business owner(s).
Banking Info - Enable Plaid for linking bank accounts, document upload, multiple account addition, custom form messages, custom fields setup, and notes for the Merchant's bank account(s).
Terms & Disclosures - Set, review and customize the agreements for platform usage that Merchants must review and agree to to complete the Signup Form.
See the tables below for more information about each Signup Form setup parameter available in the Portal.
General Settings Parameters
The General Settings section is essential for tailoring the Merchant Signup Form to your brand and operational needs. It includes configurations that shape the signup experience for Merchants. Adjusting these settings enhances onboarding to reflect your business and improve perceptions of your version of the Signup Form. This section optimizes the signup process, making it more intuitive and aligned with your objectives.
General Settings | Parameter | Description | Notes & Valid Values |
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Page Settings | Name | Name that will appear in the table listing and search for forms. | |
Code (Autogenerated) | Auto-generated URL Path to the unique Signup Form. | This can be modified to be a custom URL path but is auto-generated by default. | |
Signup Mode | The environment that the Signup Form will board the Merchant to. | Valid Values:
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Inactive | Whether or not the Signup Form is Active. | If set to “Inactive”, Merchants will not be able to access or utilize it. However, it can be changed back to “Active” at any time. | |
Header Fields | Form Header | The heading text that will appear on the Signup Form. | |
Form Header Logo | The image that will appear as a logo in the Signup Form heading. | The header that will appear on the Signup Form. | |
Subtitle | The subtitle that will appear below the custom header text that will appear on the Signup Form heading. | ||
Styling | Background color | The background color for all Signup Form pages. | |
Text Color | The text font color for all labels and section headers. | ||
Error Text Color | Font color for all error indicator text | ||
Advanced | Save & Return | Display the “Finish Later” button, save form data, and allow the user to return later with data intact | Valid Values:
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Fees | Fee Collecting Entity | The entity that will be collecting the fees set on this Signup Form. | |
Name | Custom fee name. | ||
Schedule | The event or time interval that triggers the fee collection. | Valid Values:
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Type | The type of fee calculation whether dollar amount (Actual) or percentage. | Valid Values:
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Amount | The amount set for the type. | Example: 20.00 = 20% or $20.00 depending on the “Type” value. | |
Partner Configuration | API Key | The API Key to be associated with boarding Merchants. | Must be a valid API key, but will be auto-populated based on the user accessing the General Settings page for this Signup Form. |
Merchant's Group | Group(s) that the Merchant should inherit upon creation | ||
Parent Login | The individual Referrer-level user associated with the boarding Merchant. | ||
Division | The Referrer portfolio (Division) that the Merchant using the Signup Form will be boarded to. | ||
Partner Login Configurations | Portal Access | Determines if the user will be allowed to create credentials for the portal on the signup. |
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Valid Values:
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Login | The Merchant-level user associated with the boarding Merchant | |
Access Template | A template of user permissions to assign to the login a user creates. | |
Signup Complete Redirect | Select a redirection site for when a Merchant completes a submission. | Valid Values:
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Teams | Set the Team to associate the individual user login to. |
Business Info Parameters
The Business Info section is crucial for gathering essential details about Merchants, ensuring their profiles are accurate. It includes parameters that provide vital information for effective underwriting. This section emphasizes the specifics of the Merchant's business, offering insights necessary for risk assessment and decision-making. Utilizing the Business Info parameters allows for a deeper understanding of Merchants' operations, facilitating informed underwriting decisions and effective communication.
Business Info | Parameter | Description | Notes & Valid Values |
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Business Field Configurations | Business Type (e.g. LLC) | Toggle to display this field on the Signup Form. | |
This is a public company | Toggle to display this field on the Signup Form. | ||
Website | Toggle to display this field on the Signup Form. | ||
Industry | Toggle to display this field on the Signup Form. | ||
DBA - Statement Descriptor | Toggle to display this field on the Signup Form. | ||
Customer Service Phone | Toggle to display this field on the Signup Form. | ||
Environment | Toggle to display this field on the Signup Form. | ||
Business Description | Toggle to display this field on the Signup Form. | ||
Secondary Payout Descriptor | Toggle to display this field on the Signup Form. | This field has the unique option to be displayed but is not required as an optional Merchant Signup Form parameter. | |
Date Business Established | Toggle to display this field on the Signup Form. | ||
PCI Section | Toggle to display this field on the Signup Form. | ||
Percent B2B Sales | Toggle to display this field on the Signup Form. | ||
Percent Ecomm Transactions | Toggle to display this field on the Signup Form. | ||
Percent Keyed Transactions | Toggle to display this field on the Signup Form. | ||
Advanced Billing Indicator | Toggle to display this field on the Signup Form. | ||
NDX Shipping days | Toggle to display this field on the Signup Form. | ||
Seasonal Status | Toggle to display this field on the Signup Form. | ||
Location Type | Toggle to display this field on the Signup Form. | ||
New | Toggle to display this field on the Signup Form. | ||
AMEX Volume | Toggle to display this field on the Signup Form. | ||
Total Volume | Toggle to display this field on the Signup Form. | ||
Custom Description | Toggle to display this field on the Signup Form. | ||
IRS Filing Name | Toggle to display this field on the Signup Form. | ||
Available MCCs | Group | Set a Group of MCCs as approved based on a Group preset. | |
MCCs | Sets the specific 4-digit MCCs that are approved for boarding using this Signup Form. | ||
Countries | Countries | Set the Merchant business formation countries allowed for Signup | Valid Values:
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Note Fields | Note Field | Set a note to be assigned to the Merchant business entity on Signup | |
Custom Fields | Custom Field | Set a custom field for the Merchant's business information that’s tailored to your specific workflow or reporting needs. |
Ownership Info Parameters
The Ownership Info Section is designed to gather crucial information about business owners to aid underwriting processes. Understanding the leadership of a merchant is vital for evaluating risk and making informed underwriting decisions. Key details about the owner are essential for refining underwriting strategies and ensuring alignment with the merchant's vision and operational goals. Ultimately, the objective is to provide insights into business leadership that enhance the underwriting process.
Ownership Info | Parameter | Description | Notes & Valid Values |
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Principal Field Configurations | SSN | Toggle to display this field on the Signup Form. | |
Politically Exposed Person | Toggle to display this field on the Signup Form. | ||
Citizenship | Toggle to display this field on the Signup Form. | ||
Login Confirmation Message | Message | The message shown to the Merchant owner upon first successful login to the Portal. | |
Note Fields | Note Field | Set a note to be assigned to the Merchant owner on Signup | |
Custom Fields | Custom Field | Set a custom field for the Merchant's owner information that’s tailored to your specific workflow or reporting needs. |
Banking Info Parameters
The Banking Info section is crucial for creating a secure and effective financial relationship with Merchants. It outlines the necessary parameters for gathering banking details, which helps ensure smooth transactions and timely payments. This section emphasizes the financial aspects of Merchant operations, providing a framework for secure banking interactions. By capturing the required banking information, it enhances the efficiency of services offered to Merchants. The parameters are specifically designed to support Merchants' financial needs effectively.
Banking Info | Parameter | Description | Notes & Valid Values |
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Business Field Configurations | Plaid | Enable Plaid for the Merchant to link their bank account using their online banking login credentials. | Plaid may not be available for all banks. If a Merchant cannot connect via Plaid, they must manually enter their bank details and submit documentation for manual underwriting review. |
Enable Document Upload | Enable the option for Merchants to upload supporting bank documentation for adding and approving bank accounts manually. | ||
Allow Multiple Bank Accounts | Set whether or not the Merchant may add multiple bank accounts to their platform account. | ||
Banking Documentation | Custom Message | A custom banking documentation message shown alongside other bank disclosures and agreements. | |
Note Fields | Note Field | Set a note to be assigned to the Merchant bank account on Signup | |
Custom Fields | Custom Field | Set a custom field for the Merchant's bank account information that’s tailored to your specific workflow or reporting needs. |
Terms & Conditions Parameters
The Terms & Conditions section delineates the key agreements that define the relationship between your business and the Merchants. It provides parameters to effectively communicate rules and expectations, fostering transparency in partnerships. This section underscores the necessity of clear guidelines to ensure both parties comprehend their rights and responsibilities. By capturing essential terms, it aims to establish a strong foundation for Merchant relationships, promoting trust and compliance. Ultimately, the Terms & Conditions parameters are crafted to help articulate the legal framework supporting business dealings with Merchants.
Terms & Disclosures | Parameter | Description | Notes & Valid Values |
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Terms and Conditions | Signature Field | Whether or not a digital signature is required from the Merchant. | If enabled, the Signup Form will show a digital signing box for the Merchant to complete on the Terms and Conditions page. |
Document Upload | Whether or not the Merchant is required to upload any specific documentation. | If enabled, the Signup Form will display a file upload prompt for the Merchant to add their submission on the Terms and Conditions page. | |
Bank Disclosure | Set bank disclosures associated with your account that Merchants must read and acknowledge or agree to complete the Signup Form. | ||
Terms Suffix | The specific version number of the document represented in SemVer styling. | ||
Terms and Conditions | The specific terms and conditions agreement presented to Merchants for platform usage. | ||
Custom Agreement | A custom agreement that can be written or pasted into a text input prompt that is presented to users alongside the bank disclosure and terms & conditions agreements. | Placeholders on this section automatically pre-fill certain business information about your Referrer-level business, changing if the original data of any input placeholders changes. | |
General Documents | A custom general document that can be written or pasted into a text input prompt that is presented to users alongside the bank disclosure and terms & conditions agreements. | Placeholders on this section automatically pre-fill certain business information about your Referrer-level business, changing if the original data of any input placeholders changes. | |
Note Fields | Note Field | Set a note to be assigned to the Merchant terms and disclosures acceptance on Signup | |
Custom Fields | Custom Field | Set a custom field for the Merchant's terms and disclosure information that’s tailored to your specific workflow or reporting needs. |