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Note: Referrers can submit Change Requests on behalf of Merchants. This includes:
Updating bank account information from the Banking tab of the Merchant’s Profile page.
While logged in as the Merchant, update bank account information from the Banking tab of the Merchant’s Portal Account Profile.
Submitting an API call to the
/changeRequestsendpoint associated with the Merchant’s Login ID.
For Facilitators
Facilitators play a crucial role in handling change requests. Since Facilitators take on the responsibility of managing and mitigating their own risk, the Change Request management process provides full visibility of changes happening to bank accounts within their portfolio, to prevent risk hazards, such as money laundering, due to unverified or unauthorized bank accounts being added without notification.
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