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As a registered Payment Facilitator in Canada, Payrix must comply with the requirements of the Code of Conduct for the Credit and Debit Card Industry in Canada (referred to as “The Code”). As a Partner to Payrix, you will be required to help us comply with some of the Code requirements as you are the Merchant-facing entity that directly communicates with the Merchant. |
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Providing Monthly Merchant Statements
As a part of Partners serving Canadian Merchants, it is also your responsibility to provide each Merchant with a monthly statement showing the following information:
Data | Required | Description | ||
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Card Type | Required | MasterCard Credit, Visa Credit, MasterCard Debit or Visa Debit.
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Number of Sales | Required | Total number of sale transactions for the Merchant. | ||
Gross Sales | Required | The gross sales amount in dollars for all Merchant transactions. | ||
Service Rate | Required | Either a flat rate charged or applicable interchange percentage rates for each card type. | ||
Rate Fee | Required |
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Per Transaction Fee | Required |
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Total Fees | Optional |
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Effective Merchant Discount Rate | Required |
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It is recommended that you provide this information in a .CSV format so that your Merchants can easily view the information in Excel.
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Introduction of New Fee or Fee Change Notice
As Payrix would only increase fees directly applicable to its Partners, Payrix will provide a minimum of 120 days’ notice of any fee increases, the introduction of a new fee related to any credit or debit card transactions, or a reduction in applicable interchange rates. If Payrix’s Partners of Payrix decide to make changes to fees due to this notice, Partners they must provide their Merchants with a minimum of 90 days’ notice of any fee increases, the introduction of a new fee related to any credit or debit card transactions, or a reduction in applicable interchange rates.
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Notification Requirements
Advance Notice - Payrix requires all Canadian partners to notify all impacted Merchants of your fee increases or when introduce a new fee at least 90-days before the change takes effect.
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Communication Retention - You must retain these notifications for your records should Payrix request a copy for compliance testing purposes.
Sample Fee Increase Notification Email |
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Sample Introduction of New Fee Notification Email |
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Complaints Handling Process & Requirements
As a Payrix Partner servicing Merchants in Canada, you are the first point of contact for your Merchants should they have any issues or complaints regarding the billing integration services we provide. As such, you are required to establish a complaint intake and handling process.
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It is important to distinguish between customer communications that you should resolve, versus those that you should forward to Payrix for resolution.
Code-Related Complaints – Refer to issues or conduct identified with the platform that Merchant believes is contrary to the Code.
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Below is a quick summary of Complaint Element Codes:
Element | Summary |
Element 1* | Transparency and Disclosure Element
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Element 2* | Notice of Fee Increase or New Fee Element
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Element 3 | Contract Cancellation
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Element 4 | No Obligation Acceptance
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Element 5 | Payment Method Discount Element
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Element 10 | Negative Option Acceptance
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Element 11 | Contactless Payments
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Element 12 | Renewal and Cancellation Disclosure
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Element 13* | Complaint Handling Process
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* =Required, Payrix will work with you to resolve this type of complaint.