A Dispute refers to an available action a Cardholder can take to argue against fraudulent charges, billing errors, or issues with the product or service provided not meeting expectations, for example.
Typically, the preliminary stage to a formal Dispute is a Cardholder complaint to the Merchant. The Merchant should first engage directly with the Cardholder where possible to understand their concerns, address potential issues, and work with the customer to resolve any outstanding issues amicably.
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