Date of Contract

Effective Date: This Agreement is binding upon Sub-Merchant on date Payrix and Sub-Merchant accept the Agreement.

Length of Term: Until terminated by either Payrix Canada Corp. (“Payrix”) or Sub-Merchant.

Acquirer

All networks other than Interac:

Peoples Trust Company
1400-888 Dunsmuir Street
Vancouver, BC V6C 3K4 Canada
Telephone: 1-844-308-2083
www.peoplespayments.com

Cancellation of Contract(s) and Applicable Penalties

Sub-Merchant’s and Payrix’s Right to Cancel: The Agreement may be terminated by the Sub-Merchant at any time by closing the Sub-Merchant’s Account. Payrix may terminate this Agreement and close Sub-Merchant’s Account for any reason or no reason at any time. Termination of the Agreement by either Sub-Merchant or Payrix is without any early termination fee or penalty.

Should Sub-Merchant wish to discuss cancelling the Agreement, please contact the below Platform by telephone at_____________________, or by e-mail at _____________________.com

Complaint Handling Procedures

Platform and Payrix: Complaints regarding Account, operational, and billing issues:

Platform:
E-Mail:
Telephone:

Payrix:

• Mail: Legal Department, 5605 Glenridge Dr. Suite 375, Sandy Springs, GA 30342

• E-Mail: Support@payrix.com

• Telephone: (855) 672-9749

• Online: https://payrix.atlassian.net/servicedesk/customer/portal/1/group/1/create/252

Processor: Escalated Complaints:

Worldpay from FIS,
Legal Department
8500 Governors Hill Drive, Mail Drop 1GH1Y1, Symmes Township, OH 45249-1384 USA

Online and Telephone:

https://www.fisglobal.com/en/merchant-solutions-worldpay/complaints

Telephone: 1-800-548-5326

Acquirer: Escalated Complaints:

Peoples Trust Company
95 Wellington St W Suite 1310, Toronto, ON M5J 2N7

Online:

https://www.peoplestrust.com/en/about-us/resolving-your-concerns/

Details on how to file a complaint by phone, email or regular mail is detailed at the link above.

Information About Payment Terminals

Not applicable

Contactless Payments Acceptance

Not applicable

Transaction Return Policy

Card acceptance fees will be applied to transaction returns as follows:
See below Other Fee Disclosure Box.
Processor may retain interchange on return transactions, in accordance with Processor’s standard operating procedures.

Independent Sales Organization or Referral Agent (where applicable)

Platform: _____________________
Address: _____________________
E-Mail: _____________________
Telephone: _____________________

Platform acts as a third party and it is not an affiliate, subsidiary, or a member of the Acquirer. Platform is a service provider to Sub-Merchant and referral agent to Payrix and Payrix becomes Sub-Merchant’s agent for the delivery of transactions via the applicable processing network.

Code of Conduct

The Code of Conduct can be accessed at:

http://www.fcac-acfc.gc.ca/Eng/forIndustry/publications/lawsReg/Pages/CodeofCo-Codedeco.aspx​

Statements

Platform, on behalf of Payrix, will provide Sub-Merchant a statement each month via the Platform’s online Sub-Merchant portal and/or email and not by paper statement unless otherwise set forth on the Application. Any statement charges are set forth in the Other Fee Disclosure Box set forth on the following page.