Pay Up Now Function Guide

This guide is designed to explain the functionality of the Pay Up Now Function.

Pay Up Now (PUN) functionality allows automatic follow up of rejected recurring bank account and card transactions for integrated and non-integrated clients whose payers’ details are stored in Console including email or mobile number.

When recurring transaction is rejected, an email, SMS or both (depending on settings) are automatically generated by Console to notify payer about unsuccessful transaction.

Email example:

Open

The link will redirect the payer to the Payrix HPP - HPP example:

Open

Depending on settings and rejected transactions type, the payer will have the following options on how to pay:

• Use card stored by Payrix to process the real-time transactions (rejected card transaction only)

  • “Use my current stored card.”

• Enter new card details (rejected card and bank account transactions)

  • “Enter new card details.”

The payer has as well the option to change their payment details for future payments:

• Card details – new card details entered by payer can be saved for future via selecting

  • “Save card details for future recurring payments.”

• Bank account details – new bank account details can be entered by payer via selecting

  • “Enter bank account details for future recurring payments.”

When payer populates fields and presses “Process payment” button, the HPP validates entered values and in case the validation is not met, an error is displayed on the screen:

Once all mandatory fields are correctly populated, the transaction is processed as a real-time transaction and the processing result is displayed:

• If payment is rejected

  • Link in the email remains active until expiry date and can be used again by payer

• If payment is successful

  • Link in the email cannot be used again and message “The token provided is either invalid or has already been processed or is expired” is displayed.

  • Confirmation is displayed on the screen and email confirmation is sent to payer email address (when the payer selected option to change payment for future payments, the email confirmation includes PDF DDR.)

In case the payer tries to access the link after expiry date, the message below is displayed:

If you would like to enable this feature, please speak to your Account Manager as there are applicable fees (Communication fee / Real-time payment fee) associated to this Pay Up Now service.