Payment Returns (R)

Owned by Paul Clifton
Last updated: Jul 13, 2023 by Miles Graves
2 min read

The Payment Returns page shows information about payments returned through your merchants or customers.

Navigate to the Payment Returns page by clicking PAYMENT RETURNS under Payments in the left hand navigation bar.

Partial view of the Payment Returns page showing the Payment Returns Table and Table Customization Options.

Payment Returns Features

Payment Returns Table

Locate individual payments in the main table on the Payment page. Individual payments are listed by row. The default view includes the following columns:

Payment Returns Table Column Name

Description

Payment Returns Table Column Name

Description

Name

The name of the customer.

TXN ID

The unique identifier for the transaction.

Merchant

The name of the merchant that processed the return.

Account

The merchant account identification number.

Amount

The dollar amount associated with the returned payment.

Created

The date that the return payment was created.

Return Code

The reason for the returned payment.

Payment Return Table Actions

The Payment Return table supports the following actions:

  • Access the Transaction Details page by clicking any information in an individual payment row.

  • Load additional payments to your Payment Returns Table by clicking SHOW MORE RESULTS at the bottom of the table.

Payment Returns Table Customization Options

You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.

Expand the section below to view a complete list of the data that you can display on the Payment Return table:

  • Transaction Data

    • TXN ID

    • Date Created

    • Created by

    • Date Modified

    • Modified by

    • Subscription

    • Type

    • Currency

    • Platform

    • Captured

    • Description

    • Tax

    • Amount

    • Status

    • Approved

    • Card

    • Refunded

  • Customer Data

    • Name

    • Address

    • City

    • Zip

    • State

    • Country

    • Phone

    • Email

  • ACH Return

    • ID

    • Date created

    • Created by

    • Date modified

    • Modified by

    • Code

    • Message

Related Pages

Click the links or items in the Payment Returns page to access any of the following pages: