Reports are a vital tool to help you visualize your business. The Portal automatically compiles data and statistics related to your sales, disputes, merchants, transactions, and other information from your account. This information can be accessed in the form of reports.

By using the Platform’s Reports feature, you can efficiently organize meaningful data and increase the granularity of your business, allowing you to make decisions based on details in recent sales trends.

Reports is a subsection of the Admin category, and is divided into three pages:

Create Reports allows you to select a report type and customize its output.
- Generate Reports provides options to generate various reports within the Portal to view or download.
- Schedule Reports allows you to set up report generation ahead of time and deliver them to your email(s).
Report History displays a searchable list of recent reports.
Monthly Statements outlines Merchant transaction activity, fees, refunds, and more. (Only available for Merchants)

Partial view of the Create Reports page.

More information on Reports and Values

See Available Portal Reports for a list of all reports, descriptions and samples.
See Reporting Values for a list of all descriptions for each report field.

Warning: Reporting is not available in the Sandbox environment.

Create Reports

The Portal automatically compiles data and statistics related to your sales, disputes, merchants/users, and transaction information from your account.

The Create Reports page offers a dropdown with all reports available to generate from the platform. Create Reports using these steps will allow you to download and compile this information in CSV format.

See the content below for steps to generate reports:

Step 1: Choose your desired report type from the Select Report dropdown.

Step 2: Select the date range for the report under “Report Date” and select any optional ‘Filter By’ option.

Step 3: Click the Generate Report button.

Step 4: After generating your report, you’ll see the prompt from Step 4 now say: “Your report is ready to be downloaded” with a CSV file download icon.

Generate Report Options

Generate Quick Reports

Quick Reports allow faster generation of reporting data with simple-to-use filters to streamline your reporting flow in cases where data is needed faster.

Quick Reports are currently limited to the following reports:

See the content below for steps to generate quick reports:

Step 1: Choose your desired report type from the Select Report dropdown.

Step 2: Under “How would you like to generate your report?”, Select “Quick Reports: Generate reports within a few minutes. Data from today will not be included.”

Step 3: Select the date range for the report under “Report Date” and select any optional your ‘Filter By’ option.

Step 4: Click the Generate Report button.

Step 5: After generating your report, you’ll see the prompt from Step 4 now say: “Your report is ready to be downloaded” with a CSV file download icon.

Generate “Include all up-to-date data” Reports

Include all up-to-date data is available for all reports and provide a more comprehensive report generation option at the expense of speed, it can take several minutes to complete generation, but the data is available from up to the moment of generation, whereas Quick Reports are limited to data reported from 24 hours prior at the earliest.

Schedule Reports

Schedule Reports is a feature available on the Reports page that allows entities of all levels to schedule the generation of their reports ahead of time and automatically deliver them to email addresses provided by the user at their preferred interval.

See the content below for steps to generate scheduled reports:

Step 1: Click the Schedule Reports tab at the top of the Reports page.

Step 2: Click the + Schedule Report button to open the New Report Schedule lightbox.

Step 3: Select an available Quick Report from the Report dropdown.

Step 4: Under Recurring, select the interval: Daily, Weekly, or Monthly.

Step 5: Under Time, select the time of day. (Note: This feature is based on the EST time zone.)

Step 6: Under Add Emails, add each relevant email address you want to receive the scheduled report. (Note: Emails are separated by a comma or return line upon entry.)

Step 7: (Optional) Under Filter By, Include all divisions and Merchants, or choose a specific entity you’d like to filter the information by.

Step 8: Click the Confirm button to finish setting up the scheduled report.

Step 9: After generating your report, you’ll receive an email with the report in PDF and Excel-compatible format (.csv) with your filtering preferences applied.

Monthly Statements

The Monthly Statements page is a unique reporting option that allows Merchants exclusively to generate a statement of their transaction activity, interchange rates, fees, refunds, disputes, and more for a given month and year. This type of report is provided in a simple-to-understand document format that includes a coversheet explaining the meanings of each line item to assist in recordkeeping and reconciliation processes.

See the content below for steps to generate Merchant Monthly Statement reports:

Step 1: Click Reports in the left-hand navigation panel to open the Reports drop-down menu.
Step 2: In the left-hand navigation panel, click Monthly Statement to open the Monthly Statements page.

Step 3: Select the Month and Year for the Monthly Statement you’d like to see.
Step 4: Click the Generate button next to the Month and Year to generate the Monthly Statement to be displayed on the page.
Step 5: Once the statement has been generated, you can review the data in the Portal with the “Understanding your statements” section or download the report in a PDF or Excel-compatible format with an “Understanding your statements” coversheet.