Customer Profile (F)

This topic describes the following pages:

  • Customer Profile

  • Payment Method

  • Create Payment

The Customer Profile page contains information about a specific customer associated with your merchant. Customer Profiles can be accessed for any customer who has made a transaction through your merchants.

Navigate to a Customer Profile page by clicking on the customer's information found in the table on your Customers page.

Partial view of the Customer Profile page.

Customer Profile Features

Customer Name Banner

The banner at the top of the Customer Profile page shows the name of the customer as it is entered by the merchant. Click the REFRESH icon located on the right hand side of the Customer Name Banner to view any recent changes made by your merchant.

Create a New Payment

To create a new payment, click CHARGE CUSTOMER in the lower left hand corner of the Customer Profile box to be redirected to the Create Payment page.

Note that the Create Payment feature is not available for all customers.

Customer Profile Box

The lower half of the Customer Profile page contains the Customer Profile Box, which includes tabs on the left hand side of the box. The tabs consist of information related to aspects of the customer, their subscriptions, and their transactions. The following sections of this page cover descriptions of the contents of each of the tabs:

Customer Profile Tab

The Customer Profile tab contains the following information about the specific customer associated with the transaction:

Customer Profile Details Field Name

Description

 

Customer Profile Details Field Name

Description

 

ID

The subscription identification number created by Payrix.

Created

The date that the subscription was created.

First Name

Customer first name.

Middle

Customer middle name.

Last Name

Customer last name.

Address

The street address portion of the customer’s billing address.

Address 2

The second line of the street address portion of the customer’s billing address, if applicable.

City

The city portion of the customer’s billing address.

State

The state portion of the customer’s billing address.

Country

The country portion of the customer’s billing address.

Email

The customer’s email address.

Phone

The customer’s phone number.

Login Name

The customer’s login name.

Login ID

The customer login ID created by Payrix.

Merchant Name

The name of the merchant associated with the customer.

Merchant ID

The merchant identification number created by Payrix.

Company

The company associated with the customer’s transactions.

Custom Description

A description added by the merchant to transactions associated with a specific customer.

Customer Profile Tab Actions

The Customer Profile tab allows you to edit any details about the customer by following the steps below:

  • Step 1: Click the EDIT icon in the top right hand corner of the box.

  • Step 2: Type the new information into the Customer Profile field.

  • Step 3: Click the CHECK MARK icon at the top right hand corner to save the information or click the X icon to revert to the previously saved details.

Payment Methods Tab

The Payment Methods tab shows information related to any payment methods saved by a customer and allows you to enter new payment methods. The banner at the top of the box displays Total, Active, and Inactive payment methods.

The Payment Methods tab table contains the following information regarding saved payment methods:

Payment Methods Table Column Name

Description

Payment Methods Table Column Name

Description

Token

The Payrix identification number associated with the payment token.

Expiration

The credit card expiration date.

Type

The type of credit card.

Number

The credit card number.

Routing Number

The bank routing number.

Payment Methods Tab Actions

The Payment Methods tab supports the following actions:

  • Access the Payment Method page by clicking on any information in the Payment Methods table.

  • Add a credit card by following the steps below:

    • Step 1: Click ADD CREDIT CARD in the top right hand corner of the Payment Methods box to open a lightbox in the page.

    • Step 2: Type the credit card information in to the lightbox fields.

    • Step 3: Click SAVE PAYMENT to save your new payment, or click anywhere outside the lightbox to return to the Payment Methods tab without saving.

  • Add a bank account by following the steps below:

    • Step 1: Click ADD BANK ACCOUNT on the top right hand corner of the Payment Methods box to open a lightbox in the page.

    • Step 2: Type the bank account information in to the lightbox fields

    • Step 3: Click ADD to save the new account or click CANCEL to return to the Payment Methods tab without saving.

Recurring Billing Tab

The Recurring Billing tab shows information related to subscriptions purchased by a specific customer through your merchant. The banner at the top of the Recurring Billing tab shows the total number of Active and Inactive subscriptions for that customer.

The Recurring Billing tab table contains the following information regarding subscriptions with recurring billing in the default view:

Recurring Billing Table Column Name

Description

Recurring Billing Table Column Name

Description

Customer

The name of the customer.

Status

The status of the subscription: Active or Inactive.

Amount

The scheduled subscription payment in dollars.

Schedule

The billing schedule for the subscription.

Start

The start date for the subscription.

Finish

The date that the subscription will end.

Merchant

The name of the merchant associated with the subscription.

Recurring Billing Tab Actions

The Recurring Billing tab allows you to add a new subscription payment by following the steps below:

Step 1: Click ADD RECURRING BILLING in the top left hand corner of the Recurring Billing tab box to open a lightbox in the page.

Step 2: Type the necessary information in to the lightbox fields.

Step 3: Click SAVE to save the new subscription payment or click anywhere outside the lightbox to return to the Recurring Billing tab without saving.

Transactions Tab

The Transactions tab shows a table which contains the following information associated with specific transactions made by the customer in the default view:

Transactions Table Column Name

Description

Transactions Table Column Name

Description

Amount

The amount in dollars charged for the recurring payment.

Status

Indicates whether the transaction was captured as a recurring payment by the merchant.

Cardholder

The name of the cardholder.

Payment

The credit card brand and the last four digits of the card number.

Created

The date and time that the transaction was created.

Merchant

The name of the merchant.

Check boxes

Tick to select specific transactions, or tick the checkbox in the table header to select all transactions.

Arrow Icon

Click on the grey triangle in any row to view additional details for a specific transaction, or click on the grey triangle in the table header to view additional details for all transactions.

Transactions Tab Actions

The Transactions tab supports the following actions:

  • View additional information on a specific transaction by clicking any row in the Transactions table.

  • Access specific Transaction Details by clicking any information in a row in the Transactions table.

  • Issue Refunds, Void Transactions, or Cancel Transactions using the Batch Actions function described in the following steps:

    • Step 1: Select the specific transactions from the Transactions table using the Check boxes in the table column on the right hand side of the table.

    • Step 2: Navigate to the Batch Actions drop down and select the grey triangle.

    • Step 3: Select REFUNDS, VOID TRANSACTIONS, or CANCEL TRANSACTIONS

    • Step 4: Click CONFIRM in the lightbox to process the request, or click CANCEL to return to the Transactions tab.

Customize Tables in the Customer Profile Box

You can customize your view using the options found at the top of the table on both the Recurring Billing and Transactions tabs located in the Customer Profile Box. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.

Expand the section below to view a complete list of the data that you can display on the Recurring Billing and Transactions tabs found in the Customer Profile Box:

Plan Data

  • Amount

  • Schedule

  • Plan ID

  • Description

  • Plan status

  • Plan name

  • Schedule

  • Factor

Subscription Data

  • Start

  • Finish

  • Subscription ID

  • Date Created

  • Created by

  • Date Modified

  • Modified By

  • Descriptor

  • Max. Consecutive Failures

  • Consecutive Failures

  • Inactive

  • Tax

Entity Data

  • Merchant Entity ID

  • Login ID

  • Parameters ID

  • Type

  • Address

  • City

  • State

  • Zip

  • Country

  • Phone

  • Fax

  • Email

  • Website

  • EIN

  • Currency

  • Status

  • Custom

  • TIN Status

Merchant Data

  • Merchant ID

  • DBA - Statement Descriptor

  • MCC

  • Date Created

  • Created by

  • Date Modified

  • Modified By

  • Date Boarded

  • Last Transaction Date

  • Date Established

  • Annual Card Sales

  • Boarding Status

  • Amex Status

  • Discover Status

  • Status

Transaction Data

  • Amount

  • Cardholder

  • Payment

  • Created

  • TXN ID

  • Zip

  • Currency

  • Company

  • Created by

  • Date Modified

  • Modifier

  • Subscription Type

  • Captured

  • Description

  • Order

  • Tax

  • Approved

  • Refunded

  • Terminal ID

  • Channel

  • First Name

  • Last Name

  • Address

  • City

  • State

  • Country

  • Phone

  • Email

Entity Data

  • Merchant

  • Entity

  • Custom

  • Entity ID

  • Parameters ID

  • Entity Type

  • Address

  • Entity City

  • Entity State

  • Entity Zip

  • Entity Country

  • Entity Phone

  • Entity Fax

  • Entity Email

  • Entity Website

  • EIN

  • Entity Currency

  • Entity Status

Division Data

  • Division Name

User Data

  • Login ID

Merchant Data

  • Merchant ID

  • Merchant Dba

  • Merchant MCC

  • Merchant Created

  • Merchant Created By

  • Merchant Date Modified

  • Merchant Modified By

  • Merchant Boarded

  • Merchant Last Txn

  • Merchant Date Established

  • Merchant Status

Payment Method (F)

The Payment Method page contains information about a saved payment associated with a customer boarded through your merchant.

To access the Payment Method page, use the following steps:

  • Step 1: Navigate to the Customers page in the left hand navigation panel.

  • Step 2: Click on any customer information in the customers table to open the Customer Profile page.

  • Step 3: Click on the Payment Methods Tab located in the lower half of the Customer Profile page.

  • Step 4: Click on any information in the Payment Methods Tab table to open the Payment Method page.

Partial view of the Payment Method page, showing the Payment Method Details and the Subscriptions section.

Payment Method Features

Payment Method Details

The Payment Method Details section contains the following information about a payment method saved through your merchant:

Payment Method Detail Entry Name

Description

Payment Method Detail Entry Name

Description

ID

The identification number assigned to the payment token by Payrix.

Updated Date

The date that the payment method was last updated.

Number

The credit card number associated with the payment method.

Name

The name on the credit card.

Token

The tokenized identification number associated with the credit card.

Type

The type of credit card associated with the payment method.

Expiration

The credit card expiration date.

Description

An optional description of the payment method.

Custom Description

An optional description of the payment method.

Payment Method Page Actions

Edit Payment Method information by following the steps below:

  • Step 1: Click the edit icon in the upper right hand corner of the page.

  • Step 2: Enter information in the editable fields in the Payment Method Details section.

  • Step 3: Click the CHECK MARK icon in the upper right hand corner of the page to save your edits, or discard changes by clicking the X icon.

Subscriptions

If a Recurring Payment is associated with the payment method, then details of the recurring transactions will appear in the Subscriptions section of the Payment Method page.

Create Payment (F)

The Create Payment page allows you to create a payment to be charged directly to a customer through a saved credit card.

To access the Create Payment page, use the following steps:

  • Step 1: Navigate to the Customers page in the left hand navigation panel.

  • Step 2: Click on any customer information in the customers table to redirect to the Customer Profile page.

  • Step 3: Click CHARGE CUSTOMER in the lower left hand corner of the Customer Profile page to open the Create Payment page.

Note that this feature is not available on all customer profile pages.

Partial view of the Create Payment page showing the account selection drop down menu, the payment details field, and the customer details field.

Create Payment Features

Account Selection Drop Down Menu

The Account Selection Drop Down Menu is located at the top left hand corner of the screen. Click the drop down menu to select the referrer or merchant account that the payment will be credited to.

Payment Details

The Payment Details section allows you to enter payment details associated with the payment, including the following information:

Payment Details Field Name

Description

Payment Details Field Name

Description

Amount

The dollar amount charged in the transaction.

Transaction Type

The type of transaction: Sale, Authorization Only, or eCheck Sale.

Payment Method

Click the drop down to select a previously saved customer credit card, or click CREATE NEW PAYMENT method to enter and save a new credit card.

Tip

Add an optional tip in a dollar amount.

Customer Details

Click the black arrow next to Customer Details to open a drop down box where you can enter the following additional information about the customer associated with the transaction:

Customer Details Field Name

Description

Customer Details Field Name

Description

Address

The street address portion of the customer’s billing address.

City

The city portion of the customer’s billing address.

State

The state portion of the customer’s billing address.

Zip

The zip code portion of the customer’s billing address.

Country

The country portion of the customer’s billing address.

Email

The customer’s email address.

Phone

The customer’s phone number.

Level 2 Processing Transactions

Level 2 and Level 3 data refers to the additional transaction data provided by Merchants and used by credit card companies to classify a payment processor into different interchange rates. More information about Level 2 and Level 3 processing can be found at: How to Send Level 2 and Level 3 Data using Payment Options or Glossary.

If your payment requires Level 2 Processing, click the LEVEL 2 PROCESSING box at the bottom left hand corner of the page to enter the following additional information:

Level 2 Processing Field Name

Description

Level 2 Processing Field Name

Description

Tax

The dollar amount in tax charged on the transaction.

Order Number

The order number associated with the transaction.

Level 3 Processing Transactions

If your payment requires Level 3 Processing, click the LEVEL 3 PROCESSING box at the bottom left hand corner of the page to enter the following additional information:

Note that the Level 3 Processing option becomes visible on the page only when the Level 2 Processing option is first selected.

Level 3 Processing Field Name

Description

Level 3 Processing Field Name

Description

Level 3 Processing Field Name

Description

Level 3 Processing Field Name

Description

Shipping Amount

The dollar amount in shipping fees.

Duty Amount

The dollar amount in duty fees.

Order Discount

The discount applied to the transaction or interchange.

Name

The name of the customer associated with the order.

Description

The description of the order.

Commodity Code

The shipping classification code for the product or service provided with the transaction.

Product Code

The product code for the invoice, including UPC, catalog number, or inventory number. This field is stored as a text string and must be between 0 and 100 characters long.

Item Price

The dollar amount charged for the product or service provided with the transaction.

Item Discount

The dollar amount of the discounted amount of the interchange.

Quantity

The number of items being shipped.

Unit of Measure

The unit of measure for the number of items being shipped.

Item Total

The dollar amount calculated by the item price and quantity.

Action: Process Payment

When you have entered the necessary information, click PROCESS PAYMENT at the bottom of the page to process the payment, or click CANCEL to cancel the payment.

Related pages: