Customer Transaction Details (M)

The Customer Transaction Details page contains information about a specific transaction made by your customer and allows you to perform actions including generating receipts or issuing a refund.

Navigate to the Customer Transaction Details page by following the steps below:

  • Step 1: Click Customers in the Payments category in the left-hand navigation panel.

  • Step 2: Scroll down to the Customers table and click on any information in a row to open the Customer Profile page.

  • Step 3: Click the Transactions Tab in the lower left portion of the page, and then click on any information in a row of the Transactions Table to open the Customer Transaction Details page.

Partial view of the Customer Transaction Details page, showing the Transaction Details Panel and the Transaction Details Box.

Customer Transaction Details Features

Transaction Details Panel

The Transaction Details Panel is located at the top of the page and contains an overview of information about the transaction. Below the overview, you can find Action Buttons that allow you to issue a refund, copy the transaction, or generate a receipt.

The Transaction Details Panel displays the following information:

Transaction Details Panel Field Name

Description

Transaction Details Panel Field Name

Description

ID number

The ID number associated with the transaction.

Transaction Type

The type of transaction: Sale, Refund, or Authorization.

Status

The transaction status.

Amount

The dollar amount of the transaction.

Credit Card

Information about the credit card associated with the transaction, including the type and last four digits of the card.

Created

The date and time that the transaction was performed.

Refresh

Refresh the transaction to view any new updates by clicking the REFRESH icon at the top right hand corner of the page.

Transaction Details Panel Actions

The Transaction Details Panel supports the following actions: issue a refund, copy transaction details, and generate a receipt.

Issue a refund by following the steps below:

  • Step 1: Click REFUND to open the Refund lightbox on the page.

  • Step 2: Enter the amount to be refunded to the customer.

  • Step 3: Click REFUND to process the transaction refund, or click CANCEL to return to the Transaction Details page.

Copy and save transaction details by following the steps below:

  • Step 1: Click COPY TRANSACTION to open the Copy Transaction lightbox on the page.

  • Step 2: Click SAVE to save the transaction data, or click CANCEL to return to the Transaction Details page.

Generate and save a transaction receipt by clicking RECEIPT to open the Transaction Receipt page.

Customer Details Box

The Customer Details box contains details about the customer and the specific transaction and is located below the Transaction Details panel.

Click on the tabs at the top of the Customer Details box to view information about a specific topic. The following sections of this page cover descriptions of the contents of each of the tabs.

Customer Tab

The Customer tab contains the following information about the customer associated with the transaction:

Customer Tab Field Name

Description

Customer Tab Field Name

Description

First Name

The customer’s first name as it appears on the credit card.

Last Name

The customer’s last name as it appears on the credit card.

Company

The company associated with the customer.

Phone

The phone number associated with the customer.

Email

The email address associated with the customer.

Address

The street address portion of the customer’s billing address.

Address 2

Additional street address information associated with the customer’s billing address.

City

The city portion of the customer’s billing address.

State

The state portion of the customer’s billing address.

Zip

The zip portion of the customer’s billing address.

Customer Discretionary Field 1

A description entered by the merchant.

Customer Discretionary Field 2

A description entered by the merchant.

Customer Discretionary Field 3

A description entered by the merchant.

Transaction Tab

The Transaction tab contains the following details about the transaction:

Transaction Tab Field Name

Description

Transaction Tab Field Name

Description

ID

The transaction ID number.

Created

The date that the transaction was created.

Captured

The date that the transaction was captured on.

Type

The type of transaction: sale or refund.

Tax

The dollar amount of tax charged on the transaction.

Surcharge

An additional charge, in dollars.

Total Requested

The total dollar amount requested in the transaction.

Batch

The batch ID number.

Created By

The name of the person or entity that created the transaction.

Created From IP

The IP address associated with the entity that created the transaction.

Client IP

The IP address associated with the terminal that initiated the transaction.

MID

The Merchant Identification number associated with the transaction.

Terminal ID

The Terminal Identification number associated with the terminal that initiated the transaction.

Channel

The payment channel associated with the merchant terminal.

Description

A description entered by the merchant.

Order Number

The order number associated with the transaction.

Subscription ID

An identification number associated with a recurring transaction.

Related Transaction

Other transactions that occurred between you and the customer associated with this transaction.

Authorization Code

The alphanumeric code that indicates whether the transaction was authorized.

Token

The tokenized identification number associated with the credit card.

First TXN ID

The transaction ID associated with the first transaction between the merchant and this customer.

Card On File Type

The type of card stored as a payment method by the merchant.

Payment Details Tab

The Payment Details tab contains the following information about the credit card associated with the transaction:

Payment Details Tab Field Name

Description

Payment Details Tab Field Name

Description

Last 4

The last four digits of the credit card associated with the transaction.

Card Type

Tye type of credit card associated with the transaction.

Type

The type of transaction: Swiped or Non-swiped.

Signature

Indicates whether the transaction required a signature.

Issuing Bank

The name of the bank associated with the credit card.

BIN

The Bank Identification Number associated with the credit card.

BIN Type

The type of card being used.

BIN Country

The country location of the issuing bank.

Fees Tab

The Fees tab displays the Gross, Fees Paid, and Net dollar amounts at the top of the Fees tab box.

Click the black triangle next to Merchant Fees to display a table with the following information:

Fees Table Column Name

Description

Fees Table Column Name

Description

Amount

The dollar amount of the individual fee.

Transaction Status

The status of the transaction: Captured, Failed.

Fees Paid

Any fees subtracted from the total amount.

Transaction Net

The transaction amount remaining after all fees are subtracted.

Transaction Stream Tab

The Transaction Stream tab displays any transaction streams that occurred with the transaction. A transaction stream is a sequence of transactions associated with a purchase, refund, or other credit card activity. The Transaction Stream tab displays the following information in a table:

Transaction Stream Field Name

Description

Transaction Stream Field Name

Description

ID

The alphanumeric ID associated with the transaction stream.

Type

The type of transaction stream.

Date

The date that the transaction stream started.

Card

The last four digits of the card associated with the transaction stream.

Status

The status of the transaction stream.

Amount

The dollar amount of the transaction stream.

Items Tab

The Items tab contains a table with information about the following items associated with the transaction:

Items Table Column Name

Description

Items Table Column Name

Description

ID

The transaction ID number.

Date

The date and time of the transaction.

Item

An item is a line item that is associated with a particular transaction. It allows you to describe the cost, quantity and other details of each line in the Transaction.

Quantity

The number of items.

Price

The total price of the items in a dollar amount.

Discount

Any discounted price associated with the items in a dollar amount.

Total

The total dollar amount of the items in the disputed transaction.

Notes Tab

The Notes tab displays any Transaction Notes and allows you to add or edit notes found in the table on this tab. The Notes table displays the following information:

Notes Table Column Name

Description

Notes Table Column Name

Description

Created

The transaction ID number.

Created By

The user that created the note.

Type

The type of note.

Public

Indicates whether the note is public.

Source

The source of the note.

Note

The contents of the note.

Notes Tab Actions

The Notes tab supports the following actions: add a new note, delete a note.

To add a new note, click the ADD NOTE button in the top right-hand corner of the tab to open the Create Note lightbox on the page. Enter the note information and click SAVE to add your note, or discard your changes and return to the previous page by clicking CANCEL.

To delete a note, click the THREE DOTS icon in the table row to open the Delete lightbox. Click CONFIRM to delete the note, or return to the previous page without deleting the note by clicking CANCEL. Note that once a note is deleted, it cannot be restored.

Alerts and Risks Box

The Alerts and Risks Box contains details about any risks or alerts associated with the transaction and is located at below the Customer Details box.

Click on the tabs at the top of the Alerts and Risks box to view information about a specific topic. The following sections of this page cover descriptions of the contents of each of the tabs.

Alerts Tab

The Alerts tab contains a table with the following information about any alerts and their associated messages generated during the transaction:

Alerts Table Column Name

Description

Alerts Table Column Name

Description

Created

The date and time that the alert was created on.

Type

The type of alert generated.

Code

A code related to the type of alert.

Message

The reason for the alert.

Risk Factors Tab

The Risk Factors tab contains a table of any transactions that are held for risk factors, and includes the following information:

Risk Factors Table Column Name

Description

Risk Factors Table Column Name

Description

Transaction

The ID associated with the transaction.

Created

The date that the transaction occurred.

Type

The type of risk.

Score

The risk score.

Holds Tab

The Holds tab displays information about any holds placed on the transaction, including the following details:

Holds Table Column Name

Description

Holds Table Column Name

Description

Login

The login information for the user associated with the transaction.

Transaction

The ID associated with the transaction.

Date Released

The date that the hold was released.

Date Reviewed

The date that the hold was reviewed.

Action

Any actions associated with the hold.

Decision

Any decisions associated with the hold.

Disputes Tab

If a dispute is associated with the transaction, information about the dispute will be displayed in the Disputes tab. For more information about disputes, see the Disputes page.

Related Transactions Tab

The Related Transactions tab contains a table with the following information about any related transactions between you and your customers:

Related Transactions Column Name

Description

Related Transactions Column Name

Description

ID

The transcription identification number.

Type

The type of transaction: Sale, Authorization, Capture, or Refund.

Date

The date and time of the transaction.

Status

The current status of the transaction: Captured or Approved.

Amount

The dollar amount of the transaction.

Related Transactions Tab Actions

View additional information about any transaction in the Related Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.

Customer Transactions Box

The Customer Transactions box, located at the bottom of the page, displays any additional transactions made by the customer, and includes the following information:

Customer Transactions Column Name

Description

Customer Transactions Column Name

Description

ID

The transcription identification number.

Type

The type of transaction.

Date

The date of the transaction.

Card

The type and last four digits of the credit card associated with the transaction.

Status

The status of the transaction: Captured, Held, Denied.

Amount

The dollar amount of the transaction.

Customer Transactions Actions

View additional information about any transaction in the Customer Transactions table by clicking any information in the table row to redirect to the Transaction Details page for that item.

Related Pages

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