Disputes (M)

The Disputes page shows information about chargebacks or other disputes that have occurred following your transactions. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information.

Navigate to the Disputes page by clicking Disputes under Payments in the left-hand navigation panel.

Partial view of the Disputes page showing the Disputes Table.

Learn more about individual Dispute stages, response options, mitigation steps, and the overall Chargeback process.

Disputes Features

Disputes Table

Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:

Disputes Table Column Name	Description

Disputes Table Column Name	Description
Disputed On	The date that the payment was disputed.
Status	The status of the dispute displayed as a color-coded badge to advise next steps: Needs Response - A response is required to the current step. In Review - The dispute is currently being reviewed by the card brand. Won - The dispute has been decided in the Merchant’s favor. Lost - The dispute has been decided in the Cardholder’s favor.
Respond By	The deadline for submitting a dispute response with a remaining days to response deadline status badge.
Cardholder	The name on the credit card.
Amount	The dollar amount of the disputed payment.
Past Due	Number of days since the response was originally due.
Dispute Details	Click the Dispute Details button next to any listing to view additional details for a specific dispute.

Dispute Table Actions

The Dispute table supports the following actions:

Access the Dispute Details page by clicking on the Dispute Details button next to a specific listing.

Download Dispute Information Files

To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:

Dispute Information File Column Name	Description

Dispute Information File Column Name	Description
Merchant	The name of the merchant associated with the disputed charge.
Merchant ID	The identification number associated with the merchant.
DBA- Statement Descriptor	The text associated with a payment on the customer’s credit card.
Reason	The issue cited by the customer for initiating the dispute.
TXN Amount	The transaction amount of the disputed charge.
TXN Date	The date that the transaction was charged.
Last 4	The last four digits of the credit card.
Reply By	The deadline to reply to the dispute.
Dispute Amount	The amount of money disputed.
Dispute Date	The date that the dispute was initiated by the customer.
Customer	The name of the customer.

Disputes Table Customization

You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions to customize sort, or search tables.

Expand the section below to view a complete list of the data that you can display on the Disputes table:

Dispute Data

Amount
Reply by
Status
ID
Created by
Dispute Date
Date Modified
Modified By
Description
Case ID
Cycle
Reason Code
Issued
Received
Bank Reference
Dispute Reference

Transaction Data

TXN ID
Created by Date
Modified
Modified By
Subscription Type
Currency
Platform
Captured
Description
Order Number
Tax Status
Approved
Refunded
Amount

Entity Data

Entity ID
Login ID
Parameters ID
Type
Address
City
State
Zip
Country
Phone
Fax
Email
Website
EIN
Currency
Status
Custom

Merchant Data

MCC
Date Created
Created by
Date Modified
Modified By
Date Boarded
Last Transaction Date
Date Established
Status

Customer Data

Company
Address
City
Zip
State
Country
Phone
Email

Filter Your Table by Dispute Status

View a single category of a dispute by choosing one of the four buttons at the top left of the table: Needs Response, In Review, Won, or Lost.

The table will repopulate to show only disputes of the category selected.

Related Pages

Click the links or items on the Disputes page to access any of the following pages: