Use Case: Process a Card Payment with Create Payment

Owned by Miles Graves
Last updated: Jan 03, 2025 by Ada Li
4 min read

You can easily process card payments using the Create Payment page and even enter Level 2 and Level 3 information for better interchange rates for transaction processing. This tutorial walks you through the steps to accept a credit or debit card payment from a customer using the Create Payment page.

View of the Create Payment page.

Objective

Use the Create Payment form to process a card payment with an option for the addition of Level 2 and Level 3 information.

Audience

  • Merchants

Environment

  • Portal (Sandbox)

  • Portal (Production)

Prerequisites

Prerequisites:

  • You must have a fully boarded Merchant account to perform any of the actions described in this use case guide.

  • You must have access to the card number and contact information for the customer that you are charging. You can access saved card information in the Create Payment form if the customer and their payment method were saved in a previous transaction.

Tips

Tip: You can accept a payment quickly and easily with the Quick Charge tile or the Create Payment form. Quick Charge enables you to quickly capture customer and payment information right from the dashboard. The Quick Charge tile only supports Level 1 data. The Create Payment form provides a way to accept a payment and includes the option to enter Level 2 and 3 information.

Additional Resources

  • See Payment Acceptance for more information about accepting payments through the platform.

Process a Card Payment with Create Payment

Access the Create Payment Form

Click CREATE PAYMENT in the left navigation panel to open the Create Payment page.

Enter the Payment Information

  1. Enter the charge amount.

  2. Select SALE from the Charge Type dropdown menu.

  1. Leave the Payment Method dropdown menu on the default setting to enter new card information on the next page, or select a previously saved payment method from the dropdown menu.

  1. (Optional) To save the customer information for future charges, select Save Customer Information in the lower-left corner of the tile.

Enter Customer Information (Optional)

Click the Customer Details dropdown arrow to enter optional customer information, including the following:

  • Customer mailing address

  • Customer email address

  • Customer phone number

Submit the Transaction for Level 2 or 3 Processing (Optional)

  1. (Optional) If you are submitting the transaction for Level 2 Processing, click the Level 2 Processing box. Fill in the additional fields that appear below the Customer Details section.

  2. (Optional) If you are submitting the transaction for Level 3 Processing, note that you must first click the Level 2 Processing box, and then an additional Level 3 Processing box will appear. Click the Level 3 Processing box and enter the information in the additional fields that appear.

Process the Payment

  1. Click PROCESS PAYMENT to advance to the next step.

Result: The charge will be processed.

When you click PROCESS PAYMENT, the Card Information lightbox will open in the page.

  1. Enter the customer's card number, expiration date, CVV code, and name on the card.

  2. Click PAY AMOUNT USD/CAN to complete the payment.

Result: The charge will be processed.

Next Steps

After the payment is processed, review the following use case guides for additional information on related topics:

Conclusion

After the card payment is submitted with the correct information, the charge will be processed and you can navigate away from the page. You will receive a payment confirmation email, and the payment will show in the table on the Payment History page.

References

Click the links or items below to access any of the following pages: