Use Case: Reset a User's Multi-Factor Authentication Enrollment

You can reset the multi-factor authentication (MFA) enrollment settings for users under your portfolio in limited cases where users replace or lose their MFA-enrolled device (or when that device is stolen) by disabling MFA for that user to allow them to re-enroll. This tutorial walks you through the steps to properly reset a user’s MFA enrollment.

Open

View of the Multi-Factor Authentication Enablement page nested within the Settings page in the portal.

Prerequisites

Warnings

Tips

Additional Resources

• Read Using Multi-Factor Authentication (MFA) for more information about usage and considerations for all levels of entity.

Reset a User’s Multi-Factor Authentication Enrollment

1. Access the Multi-Factor Authentication Enablement page.

1. Click Settings under the Admin category in the left navigation panel.

2. Click Multi-Factor Authentication Enablement under the Business Settings section to open the Multi-Factor Authentication Enablement page.

2. Reset the Users’ MFA Enrollment.

1. Locate the user requesting the MFA enrollment reset.

2. Click Reset on the user’s listing after validating the user’s identity with your preferred method.

Result: The next time the Referrer or any of their Merchants attempt to log in to the portal, they will receive a required prompt to re-enroll in MFA.

Next Steps

After resetting MFA enrollment for your user, review the following use case guides for additional information on related topics:

• Complete Multi-Factor Authentication (MFA) Enrollment: Your users will follow this process to re-enroll in MFA when prompted on portal login.

Conclusion

Your user’s enrollment status has successfully been reset, prompting them to re-enroll in MFA upon the next portal login.

References

Click the links or items below to access any of the following pages:

• Multi-Factor Authentication Enablement page

• Using Multi-Factor Authentication (MFA)

• Complete Multi-Factor Authentication (MFA) Enrollment