Subscriptions FAQ

Subscription Setup

Use Case: Create a Recurring Payment (Subscription)

When a subscription is created, is the very first payment executed immediately?

Or does the first payment gets charged later as well?

• https://portal.payrix.com/docs/api#subscriptions

• Subscriptions have a Start and an End date.

• First Payment doesn’t have to be included when a Subscription is created

What times are subscription payments charged? (time zone/time)

All subscription jobs are run daily shortly after midnight ET.

• 00:08 - Daily subscriptions

  • Email Subject - Daily subscriptions processed

• 00:09 - Weekly subscriptions

  • Email Subject - Weekly subscriptions processed

• 00:10 - Monthly subscriptions

  • Email Subject - Monthly subscriptions processed

• 00:11 - Annual subscriptions

  • Email Subject - Annual subscriptions processed

Is there a retry mechanism in case subscription payment failed?

Click here to view the webhooks resource reference for Subscription Failure

• There is a max failure cut off, which is configurable.

  • A subscription will trigger x amount of times and if it receives a failure matching the subscriptions failure setting it will no longer attempt to run the subscription.

  • There is currently no automated retry mechanism if an individual transaction fails. 

Does the Payrix platform communication with paying customer / card holder directly?

Yes if configured to do so. An example can be:

Email Subject - Annual subscriptions processed

• These emails will always contain an informational log line of all subscriptions processed, counts and amounts (in dollars), like:

  • 08-04-2020 01:49:51:: 1 MSG:: - Payrix\Modules\PostProcessor\Plans::processSubscriptions 1 total subscriptions processed {"successCount":0,"successTotal":0,"failureCount":1,"failureTotal":1}

How is a subscription on Payrix canceled if a subscription is canceled externally?

• Subscription Plans can be canceled / made inactive

• Subscriptions can also be canceled by passing the flash “inactive”: 1,

  Whether this resource is marked as inactive

• https://portal.payrix.com/docs/api#subscriptionsPut

How does Payrix respond if in a subscription, credit card is configured with 3DS authentication?

• 3DS requires MOTO to be of value 5 or 6.

• Subscription requires MOTO to be of value 2 and cannot be both