{"xsrfToken":"7e123b3b13811e1fdebf272fdb32822cf395e068_lout","branding":{"id":"10","key":"pi","name":"Payrix Implementations Team","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/12","theme":{"headerBGColor":"#231f20","headerLinkColor":"#ffffff","headerLinkHoverColor":"#b538cf","headerLinkHoverBGColor":"#b538cf","headerBadgeColor":"#b538cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cd5f1f76-06a0-4a84-a2a9-778dae08a006/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkNWYxZjc2LTA2YTAtNGE4NC1hMmE5LTc3OGRhZTA4YTAwNiI6WyJyZWFkIl19LCJleHAiOjE3NDcwNDEyODUsIm5iZiI6MTc0NzA0MDY4NX0.zi7Hs9PgtE9xgznsnofA5HoRxA3quuwwKwzmNk3u_yI&client=1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5&mode=fit","logoId":"cd5f1f76-06a0-4a84-a2a9-778dae08a006","isLogoAvailable":true,"helpCenterTitle":"Welcome to Payrix Support","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click  <a href=\"https://www.payrix.com/insights/blog/meet-the-new-payrix-new-story-new-look-new-experience\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Payrix Support","sharedPortalName":"Help Center","announcementMessage":"We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click [here|https://www.payrix.com/insights/blog/meet-the-new-payrix-new-story-new-look-new-experience].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c351e8","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/86e36ee5-3a20-43d7-8832-d3c02bdaafa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2ZTM2ZWU1LTNhMjAtNDNkNy04ODMyLWQzYzAyYmRhYWZhNCI6WyJyZWFkIl19LCJleHAiOjE3NDcwNDEyODUsIm5iZiI6MTc0NzA0MDY4NX0.-9ZqsITaQyspclBxxlVvCQWcjh6gEZpyD3g0-1TQGmc&client=1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5&height=300&mode=fit","bannerMediaApiFileId":"86e36ee5-3a20-43d7-8832-d3c02bdaafa4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"pi","projectId":10054,"serviceDeskId":10,"name":"Payrix Implementations Team","description":"<p>Technical documentation for Implementations and reach the Payrix Implementations Team.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"475","name":"Create Chain Request","descriptionHtml":"","callToAction":"Create Chain Request","introHtml":"<p>Submit a Create Chain Request for a Partner</p>","icon":10469,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[20],"key":""},{"id":"483","name":"Implementation Partner Off-boarding","descriptionHtml":"","callToAction":"Implementation Partner Off-boarding","introHtml":"<p>Partner Off-boarding Request</p>","icon":10508,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[20],"key":""},{"id":"482","name":"Safer Payments Engineer Set Up","descriptionHtml":"","callToAction":"Safer Payments Engineer Set Up","introHtml":"","icon":10511,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[20],"key":""},{"id":"476","name":"Sandbox Testing","descriptionHtml":"","callToAction":"Sandbox Testing","introHtml":"<p>Complete this form to validate Sandbox certification and functionality of Partners software integration with the Payrix platform.</p>","icon":10467,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[20],"key":""},{"id":"118","name":"White Label Request","descriptionHtml":"","callToAction":"White Label Request","introHtml":"","icon":10566,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[20],"key":""},{"id":"98","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10491,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"99","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"97","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10505,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"463","name":"Task","descriptionHtml":"<p>Do you have a task that needs to be done by the Implementation Team? Please fill out the Summary, Description, and attach any files related to your request.</p>","callToAction":"Task","introHtml":"<p>Internal Task (Not A Support Queue)</p>","icon":10489,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"General"}],"orderMapping":{"20":[483,482,476,118,475]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwNDE4ODQsIm5iZiI6MTc0NzA0MDY4NH0.FtywuRK1lDqHuZlCPfl8maWmRm5U4WDKhmtuzeVGwvw","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5","tokenDurationInMins":20}},"reqCreate":{"id":475,"projectId":10054,"form":{"name":"Create Chain Request","descriptionHtml":"","callToAction":"Create Chain Request","intro":"<p>Submit a Create Chain Request for a Partner</p>","instructions":"","icon":10469,"iconUrl":"https://payrix.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10287","fieldConfigId":"10513","label":"Partner Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10560","fieldConfigId":"10898","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11558","label":"United States","selected":false,"children":[]},{"value":"11559","label":"Canada","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Create Chain Request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10131","fieldConfigId":"10279","label":"Entity ID","description":"You can find this when reviewing the Production Referrer's account for a partner in the portal.","descriptionHtml":"<p>You can find this when reviewing the Production Referrer's account for a partner in the portal.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10134","fieldConfigId":"10286","label":"Chain ID/Ref","description":"This will be the Chain ID or Ref ID of the chain from WorldPay (Example: 0S6618)","descriptionHtml":"<p>This will be the Chain ID or Ref ID of the chain from WorldPay (Example: 0S6618)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10546","fieldConfigId":"10882","label":"Which license is this chain on?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11522","label":"1st","selected":false,"children":[]},{"value":"11523","label":"2nd","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/475","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/475","calendarParams":{"firstDay":0,"date":"2025-05-12T05:04:45-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwNDE4ODUsIm5iZiI6MTc0NzA0MDY4NX0.XMp91MmEkKn18wH-xp99mdkSHjIb1XTX8teTRlQ9H6E","targetCollection":"upload-project-10054","endpointUrl":"https://api.media.atlassian.com","clientId":"1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/10?xdm_e=https%3A%2F%2Fpayrix.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2MmRjMjdiMjdkNmUwNjc1N2U3NDcwYzg3NmQ3YmUwZmNjOGVjNWIzNmE2YTQ2ZDgxNjU0MmFhNThmYWU3YzljIiwiaXNzIjoiZGI0ZDg1NDAtZWE1Ni0zNTE4LThlMTAtYTU4MTdkNzM1NzQyIiwiY29udGV4dCI6e30sImV4cCI6MTc0NzA0MTU4NSwiaWF0IjoxNzQ3MDQwNjg1fQ.ybNbKcdMiWATATNP5XCGaGXcUHH4sKj_nPTrkbA79q0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRiNGQ4NTQwLWVhNTYtMzUxOC04ZTEwLWE1ODE3ZDczNTc0MiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9wYXlyaXguYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcGF5cml4LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlBJIiwiaWQiOiIxMDA1NCJ9fX0sImV4cCI6MTc0NzA0MTU4NSwiaWF0IjoxNzQ3MDQwNjg1fQ.WqqyTXkykOfXVn3evO3UCWMK70nD9s5tDob6V4yyuxk\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://payrix.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://payrix.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PI\\\",\\\"id\\\":\\\"10054\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PI\\\",\\\"project.id\\\":\\\"10054\\\",\\\"servicedesk.serviceDeskId\\\":\\\"10\\\",\\\"servicedesk.requestTypeId\\\":\\\"475\\\"}\",\n \"timeZone\":\"America/Kentucky/Louisville\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://payrix.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=payrix","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7e123b3b13811e1fdebf272fdb32822cf395e068_lout","baseUrl":"https://payrix.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://payrix.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"75af579c1c654477b6d35ca1b38c4063","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

Payrix Implementations Team

Technical documentation for Implementations and reach the Payrix Implementations Team.

What can we help you with?

Select is focused , press Down to open the menu,

Create Chain Request

Required fields are marked with an asterisk