Skip to:

Skip to Main Content

Welcome to Payrix Support

We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click here.

Featured portals

Partner Support Team
Welcome! You can raise a request for Partner Support Team using the options provided.

----------------------------------------------------

Description:

Incident - This category is for something that was working that has either stopped working or has degraded in quality.

Service Request – This will be for any standard question or changes you would like to request.
Payrix Implementations Team
Technical documentation for Implementations and reach the Payrix Implementations Team.
Merchant Documents
Welcome! You can submit documents and forms for merchant underwriting review.

Suggested forms

Merchant Document Upload in Merchant Documents
Documents required by Risk for boarding and / or transaction reviews
General Support Request in Partner Support Team
Select this option if you did not find a better identification category above for your question/change request.
Chargebacks|Disputes in Partner Support Team
Select this option if you have a question around chargebacks or need the Support team to upload your documentation for you.
Request a change in Change Advisory Board

{"xsrfToken":"101c9310e019e5b0e50c59f22b2b5b8f0980a584_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cd5f1f76-06a0-4a84-a2a9-778dae08a006/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkNWYxZjc2LTA2YTAtNGE4NC1hMmE5LTc3OGRhZTA4YTAwNiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NzU1OTUsIm5iZiI6MTc0NDc3NDk5NX0.In1613E1XQlWrceM41hSd742X5XVVbZ7143CwHiRF40&client=1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5&mode=fit","logoId":"cd5f1f76-06a0-4a84-a2a9-778dae08a006","isLogoAvailable":true,"helpCenterTitle":"Welcome to Payrix Support","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<p>We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click  <a href=\"https://www.payrix.com/insights/blog/meet-the-new-payrix-new-story-new-look-new-experience\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Payrix Support","sharedPortalName":"Help Center","announcementMessage":"We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click [here|https://www.payrix.com/insights/blog/meet-the-new-payrix-new-story-new-look-new-experience].","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c351e8","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/86e36ee5-3a20-43d7-8832-d3c02bdaafa4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYmQzMTg2Mi02YWQ1LTRjZjAtYTdjZS1mZTYxMThlYjk2YTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2ZTM2ZWU1LTNhMjAtNDNkNy04ODMyLWQzYzAyYmRhYWZhNCI6WyJyZWFkIl19LCJleHAiOjE3NDQ3NzU1OTUsIm5iZiI6MTc0NDc3NDk5NX0.9fxOWUJ8RZFqo-cCWxGdkCMhE5N2Z7ULNxoCGm3iaBg&client=1bd31862-6ad5-4cf0-a7ce-fe6118eb96a5&height=300&mode=fit","bannerMediaApiFileId":"86e36ee5-3a20-43d7-8832-d3c02bdaafa4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}