Help Center

Welcome to Payrix Support

We’ve updated the look and feel for how you experience Payrix. For Risk Incident and Risk Request please use the Risk and Compliance button to fill in that request. For all other Request please use Partner Support Team For more information on our rebrand, click  here.

Featured portals

  1. Partner Support Team

    Welcome! You can raise a request for Partner Support Team using the options provided.

    ----------------------------------------------------

    Description:

    Incident - This category is for something that was working that has either stopped working or has degraded in quality.

    Service Request – This will be for any standard question or changes you would like to request.

  2. Payrix Implementations Team

    Technical documentation for Implementations and reach the Payrix Implementations Team.

  3. Merchant Documents

    Welcome! You can submit documents and forms for merchant underwriting review.

Suggested forms

  • Merchant Document Upload in Merchant Documents

    Documents required by Risk for boarding and / or transaction reviews

  • General Support Request in Partner Support Team

    Select this option if you did not find a better identification category above for your question/change request.

  • Request a change in Change Advisory Board
  • Chargebacks|Disputes in Partner Support Team

    Select this option if you have a question around chargebacks or need the Support team to upload your documentation for you.

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