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Navigate to the Payments History page by clicking Payment History under Payments in the left-hand navigation bar.
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Payment History Features
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Step 1: Select specific transactions from the Payments History table using the Check boxes Checkboxes in the table column on the right.
Step 2: Navigate to the Batch Actions drop down, select the grey triangle, and click REFUNDS.Step 3: Confirm the refund request in the pop-up window, or cancel to go back to the Payments History page.
Related Pages
Click the links or items in the Payments History to access any of the following pages:
The Payment History page shows detailed information about your payment transactions, sales, and authorizations. You can search or sort by specific criteria, or access detailed reports about specific transactions.
Navigate to the Payments History page by clicking Payment History under Payments in the left hand navigation bar.
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Payment History Features
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| title | Click here to view the features of the Payment History page. |
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Payment History Banner
View a summary of your recent authorizations, sales, and refunds from the last 30 days. The banner is divided into the following categories:
Authorizations - Number of authorizations and average transaction dollar amount.
Sales - Total sales dollar amount and failure ratios by count and volume.
Refunds - Total number of refunds and total dollar amount of refunds, as well as refund ratios by count and volume.
Payment History Table
Locate individual transactions in the main table on the Payments History page. Individual transactions are listed by row. The default view includes the following columns:
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Payment History Table Column Names
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Description
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Amount
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The transaction amount in dollars.
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Status
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Approved, Pending, or Voided. Hover over the icon to view details about the status.
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Cardholder
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The name of cardholder.
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Payment
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The credit card brand and the last four digits of the card number.
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Created
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The date and time that the transaction was created.
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Check boxes
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Tick to select specific transactions, or tick the checkbox in the table header to select all transactions.
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Arrow Icon
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Click on the grey triangle in any row to view additional details for a specific transaction, or click on the grey triangle in the table header to view additional details for all transactions.
Payment History Actions
The Payment History table supports the following actions: access more information, print a receipt.
Access further transaction information by clicking any information in the transaction line to view the Transaction Details page for that payment.
Print a receipt by clicking any information in the transaction line to be redirected to the Transaction Details page, then click RECEIPT.
Reporting and Terminal Transactions
The Payment History page allows you to view additional information with transaction details reports and a list of terminal transactions associated with your account.
Access the Terminal Transactions page by following the steps below:
Step 1: Click on TERMINAL TRANSACTIONS, located in the upper right hand corner of the Payment History page.
Step 2: You will be redirected to the Terminal Transactions page, where you can access information related to transactions initiated by a customer at a terminal associated with a merchant.
Generate a transaction details report by following the steps below:
Step 1: Click on TRANSACTION DETAILS REPORT, located in the upper right hand corner of the Payment History page.
Step 2: You will be redirected to the Transaction Details Report page, where you can generate a new report.
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Note: Previously generated Transaction Details Reports are available on the Report History page:
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down
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See the Available Portal Reports Guide for more information on reports found in the Merchant Portal.
Customize Your Payment History Table
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Expand the section below to view a complete list of the data that you can display on the Payment History table:
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Transaction Data Date Created Created By Date Modified Modified By Subscription Type Currency Platform Captured Description Order Number Tax Amount Status Approved Card Refunded Entity Data Parameters ID Type Name Address City State Zip Country Phone Fax Website EIN Status Custom Merchant Data DBA - Statement Descriptor MCC Date Created Created By Date Modified Date Boarded Last Transaction Date Date Established Status Customer Data Last Name Company Address City Zip State Country Phone |
Filter the Table by Sales, Authorizations, or Refunds
View a single category of transaction by choosing one of the three buttons at the top left in the table: SALES, AUTHORIZATIONS, or REFUNDS. The table will repopulate to show only transactions of the category selected.
Perform Batch Actions on Select Transactions
Issue Refunds on certain transactions using the Batch Actions function by following the steps below:
Step 1: Select specific transactions from the Payments History table using the Check boxes in the table column on the right.
Step 2: Navigate to the Batch Actions drop down, select the grey triangle, and click REFUNDS.
Step 3: Confirm the refund request in the pop-up window, or cancel to go back to the Payments History page.
Related Pages
Click the links or items in the Payments History to access any of the following pages:
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