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You can use the Change Management Request queue to respond to manually submitted bank account additions and updates, approving or declining the change. This tutorial will walk walks you through the steps for approving or declining bank account change requests from Referrers and Merchants.

image-20240130-222037.png

Objective

Respond to a Referrer or Merchant’s manual bank account addition or change of information.

Audience

  • Facilitators

Environment

  • Portal (Sandbox)

  • Portal (Production)

Prerequisites

Info

Prerequisites:

  • You must have a fully boarded Payrix account to perform any of the actions described in the use case guides.

Tips

Tips

will provide suggestions to streamline or better prepare you to apply this use case tutorial.

Tip

Tip: If you want to acknowledge that you have received the Change Request change request but are not ready to Approve approve or Decline decline the Change Requestchange request, we recommend using the Mark as Reviewed option so that the update can be seen from the Merchant and Referrer’s Pending Change Requests queue.

Additional Resources

Respond to the Change Request

1. Access the Change Requests management queue.

Step 1:

  1. Click Risk in the left

-hand

  1. navigation panel to open the Risk Management page.

Step 2:

  1. Click the Change Requests

in the page tabs (located directly below the “Risk Management” page title)

  1. tab.

2. Respond to the Change Request

Step 1:

  1. Locate the

Change Request

  1. change request you’d like to respond to and click the vertical ellipses ⋮ on the right of that listing to reveal the

Change Request

  1. available actions.

Step 2:

  1. Approve or

Decline

  1. decline the

Change Request

  1. change request after reviewing the supporting documentation:

Expand
titleApprove a Change Request
Step 3:

  1. Click Approve from the listed action options

. This will

  1. to approve the submitted

Change Request

  1. change request.

Step 4:

  1. A Create Note box

will appear

  1. appears with the original

Change Request

  1. change request information. You can

choose to

  1. add additional information or make the note public before clicking

the

  1. ADD

button

  1. to complete the approval.

Expand
titleDecline a Change Request
Step 3:

  1. Click Decline from the listed action options

. This will

  1. to deny the submitted Change Request.

Step 4: After clicking Decline, you’ll be required to select

  1. Select a Reason Type and leave a Reason as a written description expressing why the

Change Request

  1. change request was denied:

    • Unable to validate: The information provided doesn't allow risk analysts to validate your information.

    • No Response: Analysts have followed up with additional questions and received no response.

    • Invalid Document: The document provided for review was not sufficient.

    • Unable to read: The document provided was unreadable.

    • Expired Document: The document provided has expired.

    • Other: Custom reason, filled out by reviewing Risk Analyst as needed.

Step 5:

  1. A Create Note box

will appear

  1. appears with the original

Change Request

  1. change request information. You can

choose to

  1. add additional information or make the note public before clicking

the

  1. ADD

button

  1. to complete the approval.

Result: After reviewing the Change Requestchange request, the account is approved and ready for use by the Referrer or Merchant, or the account was declined with a reason that the Referrer or Merchant should be able to resolve or submit new account information.

Next Steps

Once you’ve After manually reviewed reviewing the Change Request, review the following guides for related topics:

Conclusion

After responding to the bank account change request, the requesting entity will be able to can begin using its bank account on the platform immediately, if Approvedapproved. If Declineddeclined, the entity will need to re-attempt after resolving the reason for the Declinedecline.

References

Click the links or items below to access any of the following pages: