The Risk Management page is divided into two tabs, Merchants and Transactions. Both tabs contain a list of held merchants/transactions and include action buttons and search functions to help determine risk factors and acceptability.
Merchants Tab
The Merchants tab contains a table of merchants that are held for risk factors, and reaction buttons to categorize merchants based on their status. The table includes the following information in the default view:
Merchants Risk Table Column Name | |
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Merchants Risk Table Column Name | |
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Reason | The reason that the merchant account was flagged as a potential risk. |
Name | The name of the merchant. |
Created | The date that the account was created. |
Amount | The dollar amount associated with the merchant account. |
Status | The status of the risk alert: Open, Reviewed, Approved, Blocked. |
Disputes | Any disputes associated with the merchant account. |
Flagged | The date that the risk alert was created. |
Merchants Tab Actions
The Merchants tab supports the following actions: change status, batch actions, change view, and access more information.
To change the status of a merchant, click the THREE DOTS icon on the right side of the table. Select from the following:
Reviewed: You have reviewed the merchant, but have not released the hold on the account.
Approved: You have reviewed the merchant and released the hold.
Blocked: You have reviewed the merchant and blocked them from further access to Payrix.
To perform batch actions, click the CHECK BOX icon on the right side of the table to select multiple merchants, then click the BATCH ACTIONS button at the top of the table. You can select from the following actions: Mark as Reviewed, Approve, or Block Merchant.
To view a subset of merchants by status, click the status buttons at the top left hand side of the table. Choose from Open, Reviewed, Approved, Blocked, or Post Review Only.
To access more information about a merchant, click on any information in the row to open the Merchant Profile page.
Transactions Tab
The Transactions tab contains a table of your merchants' transactions that are held for risk factors, and reaction buttons to categorize flagged transactions based on their status. The table includes the following information in the default view:
Transactions Risk Table Column Name | |
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Transactions Risk Table Column Name | |
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Reason | The reason that the transaction was flagged as a potential risk. |
Risk Score | The transaction risk score, which is calculated as the sum of individual risk weights. For more information visit the Transaction Risk Score page. |
Total | The total dollar amount of the transaction. |
Created | The date that the transaction was created. |
Cardholder Name | The name of the card holder associated with the transaction customer. |
Name | The name of the Merchant that processed the transaction. |
Flagged | The date that the transaction was flagged as a potential risk. |
Transactions Tab Actions
The Transactions tab supports the following actions: change status, batch actions, change view, and access more information.
To change the status of a transaction, click the THREE DOTS icon on the right side of the table. Select from the following:
Send to Reserve: Funds for the transaction are sent to a reserve balance for the merchant, either as a percentage of the total amount of the transaction. The reserve funds will be released at a later date following Risk monitoring.
Approve: Approve the transaction and release any held amounts from reserve.
Mark as Reviewed: Indicate that you have reviewed the transaction but have not released it from being held.
To perform batch actions, click the CHECK BOX icon on the right side of the table to select the merchants, then click the BATCH ACTIONS button at the top of the table. You can select from the following actions: Send to Reserve, Approve, Mark as Reviewed, or Void Transaction.
To view a subset of transactions by status, click the status buttons at the top left-hand side of the table. Choose from Open, Reviewed, Approved, or Blocked.
To access more information about a transaction and its risks, click on any information in the row to open the Risk Management Details page.
Change Requests Tab
The Change Requests tab supports the following actions: batch actions, approve or decline bank account change requests, and access more information.
Change Requests Table Column Name | |
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Change Requests Table Column Name | |
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User | User who is making the Change Request. |
Merchant | Merchant associated to the Login (User) making the request. |
Division | Division associated to the Login (User) of the request. |
Days Boarded | Boarded Date - Created Date for Merchant associated changes only |
Fields | All bank account fields either added or modified at the time of the Change Request |
New Value | Values that are being requested (to find the old values, you need to go to the merchant profile page. If the Old account was deleted it will not be visible in the UI) |
Analyst | The Risk Analyst currently reviewing or interacting |
Change Date | Date the Change Request was Created |
To perform batch actions, click the CHECK BOX icon on the right side of the table to select the change requests, then click the BATCH ACTIONS button at the top of the table.
To approve or decline an account change request, click the THREE DOTS icon on the right side of the table for the listed change request. Select from the following:
Approve: Approves a change request, and leaves an optional note attached to the account change.
Decline: Denies a change request and requires a “decline reason” to be selected followed by a text box presented below the “decline reason” to allow further information to be sent to the customer. Below is a list of potential decline reasons.
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Unable to Validate | The information received does not allow analysts to validate the change. |
No Response | The request cannot be processed because no response was received. |
Invalid Document | The document provided is not sufficient. |
Unable to Read | We are unable to read the document provided. |
Expired Document | The document provided is expired. |
Other | A unique decline scenrio, detailed by Risk Analyst here. |
To view a subset of change requests by status, click the status buttons at the top left-hand side of the table. Choose from Manual Review, Reviewed, Approved, Declined
To access more information about a transaction and its risks, click on any information in the row to open the Risk Management Details page.
