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Note: A 'Plan' is the amount and frequency that a customer will be charged. 'Subscriptions' assign customers to the Plan. First create a Plan, and afterwords you can add Subscriptions to the Plan. For more information on subscriptions, open the Recurring Payments and Subscription Details pages.

Navigate to To access the Plans page by clicking :

  1. Click the PLUS icon next to Recurring Payments under Payments in the left

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  1. navigation panel to open the Recurring Payments

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  1. dropdown.

  2. Click Plans in the

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  1. dropdown menu.

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Plans Features

Expand
titleClick here to view the features of the Plans page.

Plans Information Banner

The Plans Information banner displays an overview of the plans and subscriptions under your account and allows you to add a new plan.

To add a plan to your account, follow the steps below:

Step 1:

  1. Click the ADD PLAN button in the upper right

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  1. corner of the page to open the Add a Plan lightbox.

Step 2:

  1. Enter the required information in the empty fields.

Step 3:

  1. To save your information and add the new plan, click ADD in the lightbox.

To discard your changes without saving, click CANCEL.

Plans Table

The Plans Table displays all of the plans under your account, and includes the following information:

Plans Table Column Names

Description

Name

The name of the plan.

Schedule

Indicates how often the plan will incur a charge for the customer.

Amount

The transaction amount in dollars.

Status

Approved, Pending, or Voided. Hover over the icon to view details about the status.

Subscriptions

The number of subscriptions associated with the plan.

Plans Table Action

To view more details about a specific plan listed in the table, click any information in the table row to open the Plan Details page.

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Note: Plan details can also be found in the Plan Tab on the Subscription Details page.

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Navigate to the Plan Details page by following the steps below:

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  1. Click Recurring Payments in the Payments category of the left

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  1. navigation panel to open the Recurring Payments

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  1. dropdown menu.

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  1. Click Plans in the

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  1. dropdown menu to open the Plans page.

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  1. Locate the specific plan in the table on the Plans page, and click any information in the table row to open the Plan Details page.

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Partial view of the Plan Details page, including the Plan Details Information Banner, the Subscription and Details tabs, and the Subscriptions Table.

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Expand
titleClick here to view the features of the Plan Details page.

Plan Details Information Banner

The Plan Details Information banner is displayed at the top of the page and displays the total, active, and inactive subscriptions assigned to this plan.

Subscriptions Tab

The Subscriptions tab is located under the Plan Details Information banner. By default, the page will direct you to the Subscriptions tab when you open the Plan Details page. The tab contains a table of all subscriptions under the plan, and includes the following information in the default setting:

Subscriptions Table Column Names

Description

Customer

The name of the customer associated with the subscription.

Status

The status of the subscription: Active or Inactive.

Amount

The dollar amount charged each time the subscription payment recurs.

Schedule

The payment schedule: Days, Weeks, Months, or Years.

Start

The start date of the subscription.

Finish

The date that the subscription ended. Note that this date is only available for inactive subscriptions.

Subscriptions Tab Actions

To access more information about a specific subscription displayed in the table, click any information in the table row to open the Subscription Details page.

Plan Details Tab

The Plan Details tab is located to the right of the Subscriptions tab. Click DETAILS to open the tab in the page. The Plan Details tab contains editable details about the plan, including the following information:

Plan Details Field Names

Description

Name

The name of the plan.

Description

An optional description of the plan.

Transaction Description

An optional description that accompanies any transactions that occur as part of the plan.

ID

The ID number associated with the plan.

Created

The date that the plan was created.

Merchant

The name of the merchant associated with the plan.

Status Drop Down Menu

The plan status: Active or Inactive.

Amount

The dollar amount charged each time the subscription payment recurs.

Schedule

The payment schedule: Days, Weeks, Months, or Years.

Schedule Factor

The number of times that the subscription is billed.

Max. Consecutive Failures

The maximum number of attempts made to charge the saved payment method for the subscription if the payment method fails or is declined. If the Max. Consecutive Failures limit is reached, the subscription will be canceled.

Plan Details Action

To edit information in the Plan Details tab, click :

  1. Click the PENCIL icon in the upper right

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  1. corner of the page.

  2. Enter the information

and click

  1. .

  2. Click the CHECKMARK icon in the upper right

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  1. corner of the page to save your edits, or discard your changes and return to the previous page by clicking the X icon.

Customize Your Subscriptions Table

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