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Resource Center

The Portal Use Guide for Referrers is now available. This guide contains descriptions and common actions for every page available in the Referrer-level Portal.

Portal (Version 24.13.0)

New Features

  • “Debit Grace Period” and “Max Amounts” (for Negative Balances) will now be displayed on individual Merchant Profile pages.

  • Users can now toggle on a new “Dynamic Dashboard” with a new “Try Me” switch to rearrange and customize the Dashboard.

  • “Value Added Services” has been added to the list of Settings to enable SaferPayments as an option.

  • Multi-Factor Authentication Enablement is now available for Referrer-level users.

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  • Issue resolved where the “Projected Exposure” smart card on the Risk Management page would not populate with the expected information upon loading.

  • Issue resolved where AML/KYB/KYC smart cards on the Risk Management page would not populate with the expected information upon loading.

  • Issue resolved where the “Significant Responsibility” field of a submitted Merchant Signup Form would not retain the value input but the original user submission.

  • Issue resolved where the MFA login authentication code input appears that the cursor position did not default to the first box.

  • Issue resolved where users that successfully enroll in MFA for the first time would not be redirected automatically to login or the dashboard after completion.

  • Issue resolved where the logos displayed in whitelabeled Referrer requests more documentation from Merchants would display the incorrect logo.

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  • Negative Balance has been added to the list of available web/email alert resource event trigger options to allow a web alert to be configured for notifying a Merchant and Referrer of a negative balance.

  • New email notification created to notify Referrers of a Merchant in their portfolio with a negative balance and allows individual parameters to configure the specific timing of the email notification.

  • New email notification created to notify Referrers of a Merchant who’s balance has been updated from negative to positive and removing the debit.

  • Negative Balances past the gracePeriod value are now set to trigger an automated debit to bring the balance to positive again.

  • New resource called debtor_entities has been created to store and retrieve information about the merchant or other entity that becomes negative in its available account balance.

Improvements

  • disbursemententries.processed has been added to the list of available web/email alert resource event trigger options to allow a web alert to be configured for processed disbursement entries.

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  • Issue resolved where debit refund entries were being duplicated.

Terminals

triPOS