The Disputes page shows information about chargebacks or other disputes submitted through your merchants. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information. More information on disputes can be found at https://resource.payrix.com/resources/dispute-management#DisputeManagement-KeyTerms.
Navigate to the Disputes page by clicking DISPUTES under Payments in the left-hand navigation panel.
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Disputes Features
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Disputes History TableLocate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns: Disputes Table Column Name | Description |
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Type type of chargeback or other dispute.Reason | The reason date that the payment was disputed. |
Amount dollar amount of the disputed payment.Payment Method | The credit card brand and the last four digits of the card number. | Cardholder Name | The name on the credit card. | Company | The merchant company name associated with the disputed charge. | Reply status of the dispute displayed as a color-coded badge to advise next steps: Needs Response - A response is required to the current step. In Review - The dispute is currently being reviewed by the card brand. Won - The dispute has been decided in the Merchant’s favor. Lost - The dispute has been decided in the Cardholder’s favor.
| Respond By | The deadline for submitting a dispute response with a remaining days to response deadline status badge. |
StatusCardholder | The name on the credit card. | Amount | The |
status dispute: Open or closedMerchant Dashboard Portal | Click the Portal button to view the merchant dashboard. | Arrow Icon | Click on the grey triangle in any row Past Due | Number of days since the response was originally due. | Dispute Details | Click the Dispute Details button next to any listing to view additional details for a specific dispute |
, or click on the grey triangle in the table header to view additional details for all entriesDispute Table ActionsThe Dispute table supports the following actions: To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file: Dispute Information File Column Name | Description |
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Merchant | The name of the merchant associated with the disputed charge. | Merchant ID | The |
Payrix identification number associated with the merchant. | DBA- Statement Descriptor | The text associated with a payment on the customer’s credit card. | Reason | The issue cited by the customer for initiating the dispute. | TXN Amount | The transaction amount of the disputed charge. | TXN Date | The date that the transaction was charged. | Last 4 | The last four digits of the credit card. | Reply By | The deadline to reply to the dispute. | Dispute Amount | The amount of money disputed. | Dispute Date | The date that the dispute was initiated by the customer. | Customer | The name of the customer. |
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Disputes Table Customization
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
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Dispute Data Amount Reply by Status ID Created by Dispute Date Date Modified Modified By Description Case ID Cycle Reason Code Issued Received Bank Reference Dispute Reference
Transaction Data TXN ID Created by Date Modified Modified By Subscription Type Currency Platform Captured Description Order Number Tax Status Approved Refunded Amount
Entity Data Entity ID Login ID Parameters ID Type Address City State Zip Country Phone Fax Email Website EIN Currency Status Custom
Merchant Data MCC Date Created Created by Date Modified Modified By Date Boarded Last Transaction Date Date Established Status
Customer Data Company Address City Zip State Country Phone Email
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Filter Your Table by
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Dispute Status
View a single category of a dispute by choosing one of the four buttons at the top left in of the table: OPENNeeds Response, CLOSEDIn Review, WONWon, or LOST Lost.
The table will repopulate to show only disputes of the category selected.
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Click the links or items in the Disputes page to access any of the following pages:
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