Disputes (R)

The Disputes page shows information about chargebacks or other disputes submitted through your merchants. A dispute occurs when a customer questions the validity of a payment, and contacts their issuing bank to attempt to force-refund the transaction or request more information. More information on disputes can be found at https://resource.payrix.com/resources/dispute-management#DisputeManagement-KeyTerms.

Navigate to the Disputes page by clicking DISPUTES under Payments in the left hand navigation panel.

Disputes Features

Click here to view the features of the Disputes page.

Disputes History Table

Locate individual disputes in the main table on the Disputes page. Individual disputes are listed by row. The default view includes the following columns:

Disputes Table Column Name	Description
Type	The type of chargeback or other dispute.
Reason	The reason the payment was disputed.
Amount	The dollar amount of the disputed payment.
Payment Method	The credit card brand and the last four digits of the card number.
Cardholder Name	The name on the credit card.
Company	The merchant company name associated with the disputed charge.
Reply By	The deadline for submitting a dispute response.
Status	The status of the dispute: Open or closed.
Merchant Dashboard Portal	Click the Portal button to view the merchant dashboard.
Arrow Icon	Click on the grey triangle in any row to view additional details for a specific dispute, or click on the grey triangle in the table header to view additional details for all entries.

Dispute Table Actions

The Dispute table supports the following actions:

Access the Merchant Category Code (MCC) for a specific dispute by clicking anywhere in the table row.
Access the Dispute Details page by clicking any information on an individual dispute row.
Load additional transactions to your Disputes History Table by clicking SHOW MORE RESULTS at the bottom of the table.

Download Dispute Information Files

To download a complete record of your disputes, click .CSV or .XLS. The following columns will be displayed in the downloaded file:

Dispute Information File Column Name	Description
Merchant	The name of the merchant associated with the disputed charge.
Merchant ID	The Payrix identification number associated with the merchant.
DBA- Statement Descriptor	The text associated with a payment on the customer’s credit card.
Reason	The issue cited by the customer for initiating the dispute.
TXN Amount	The transaction amount of the disputed charge.
TXN Date	The date that the transaction was charged.
Last 4	The last four digits of the credit card.
Reply By	The deadline to reply to the dispute.
Dispute Amount	The amount of money disputed.
Dispute Date	The date that the dispute was initiated by the customer.
Customer	The name of the customer.

Disputes Table Customization

You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.

Expand the section below to view a complete list of the data that you can display on the Disputes table:

Click here to view Disputes History Table customizations.

Dispute Data
- Amount
- Reply by
- Status
- ID
- Created by
- Dispute Date
- Date Modified
- Modified By
- Description
- Case ID
- Cycle
- Reason Code
- Issued
- Received
- Bank Reference
- Dispute Reference
Transaction Data
- TXN ID
- Created by Date
- Modified
- Modified By
- Subscription Type
- Currency
- Platform
- Captured
- Description
- Order Number
- Tax Status
- Approved
- Refunded
- Amount
Entity Data
- Entity ID
- Login ID
- Parameters ID
- Type
- Address
- City
- State
- Zip
- Country
- Phone
- Fax
- Email
- Website
- EIN
- Currency
- Status
- Custom
Merchant Data
- MCC
- Date Created
- Created by
- Date Modified
- Modified By
- Date Boarded
- Last Transaction Date
- Date Established
- Status
Customer Data
- Company
- Address
- City
- Zip
- State
- Country
- Phone
- Email

Filter Your Table by Open, Closed, Won or Lost

View a single category of dispute by choosing one of the four buttons at the top left in the table: OPEN, CLOSED, WON, or LOST. The table will repopulate to show only disputes of the category selected.

Related Pages

Click the links or items in the Disputes page to access any of the following pages: