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Navigate to the Merchant Profile by following the steps below:
Step 1: Click Merchants in the Management category in the left hand navigation panel.
Step 2: Click on the merchant’s name in the table located in the Merchants page to open the Merchant Profile page.
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Merchant Profile Features
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Merchant Information BannerThe Merchant Information Banner contains information about the merchant, including the merchant merchant’s name, their category code, address, and boarding information. The merchant Account Balance, Next Withdrawal date, and Risk Score are also displayed in the Information Banner. The Information Banner supports the following actions:
Merchant Transaction History GraphThe graph located below the Merchant Information Banner displays the merchant’s recent transaction history, including payments and refunds. Click the black triangle at the top left hand corner of the graph to toggle the view between the last 7 days and the last 30 days.To view The Merchant Transaction History Graph supports the following actions:
Accounts Overview BoxThe lower half of the Merchant Profile page contains the Accounts Overview Box
Accounts Overview PanelThe lower half of the Merchant Profile page contains the Accounts Overview Panel, which includes tabs on the left hand side of the boxpanel. The tabs contains editable details about the merchants merchant profile, banking information, and other account details. The following sections of this page cover descriptions of the contents of each of the tabs:. Business TabThe Business tab contains information about business businesses associated with the merchant account. It is divided into a Business Details section and an Account Details section. Click the either BUSINESS tab or the ACCOUNT tab at the top of the box panel to view each section. The Business section contains the following editable fields:
The Account section contains the following editable fields:
Business Tab ActionsThe Business tab contains information that can be edited by the Referrer. To edit information, follow the steps below:
Owners TabThe Owners tab contains information about the owner or owners (s) of the merchant account, and allows you to add new owners, add authentication steps, or create or add to watch lists. The Owners tab contains the following editable fields for the Primary Owner:
Owners Tab ActionsThe Owners tab contains information that can be edited by the Referrer. supports the following actions: edit information and add an owner. To edit information, follow the steps below:
To add an owner, follow the steps below:
The merchant owner scores are displayed at the bottom of the owner’s tab. The owner scores are a group of risk metrics calculated when a business owner is onboarded and undergoes Payrix risk-assessments. The following merchant owner scores are available in the Owners tab:
Banking TabThe Banking tab contains information about bank accounts associated with the merchant , and allows you to edit account information or add a new bank account. The bank accounts associated with the merchant are listed in a table on the Banking tab, which contains the following fields:
Banking Tab ActionsThe Banking tab supports the following actions: To edit a saved bank account , follow and add a new account. To edit a saved bank account, follow the steps below:
To add a new account, follow the steps below:
Reserves TabThe Reserves tab contains information about reserve funds associated with the merchant. The top of the tab contains the Reserves Bannerbanner, which shows the total dollar amount of reserves for the merchant, transactions, and the total amount of reserves. Scheduled ReservesThe Scheduled Reserves panel displays a table with information about funds that are held and released on a set schedule. The Scheduled Reserves table contains the following fields:
To schedule a new reserve, follow the steps below:
Merchant Risks PanelThe Merchant Risks panel displays a table with information about funds currently in reserve due to merchant risk. The Merchant Risk table contains the following fields:
To add a new reserve fund to the Merchant Risk Reserve, follow the steps below:
Transactions In Reserve PanelThe Transaction Transactions In Reserve panel displays a list of transactions held in reserve due to Transaction Risk. Hold ReservesThe Hold Reserves section displays the total dollar amount of funds held in reserve. To manage the hold reserves, follow the steps below:
Fees and Pricing TabThe Fees and Pricing tab contains a table of fees associated with the merchant account. The table contains the following fields in the default setting:
Fees Tab ActionsThe Fees tab supports the following actions: To add a new fee to the merchantPricing BannerThe Pricing banner indicates the pricing structure the Merchant is enrolled in for processing costs. Either Interchange Plus or Flat Rate:
Fees Tab ActionsThe Fees tab supports the following actions: add a new fee, remove a fee, or view more information. To add a new fee to the merchant profile, follow the steps below:
To remove a fee from the merchant profile, click the TRASH CAN icon on the right hand side of the row of the table. View more information about the fee by following the steps below:
Groups TabThe Groups tab displays any groups associated with the merchant. To assign a merchant to an existing group, follow the steps below:
Once the merchant is assigned to a group, a table displaying associated fees will appear in the Group tab. To remove a merchant from a group, follow the steps below:
Terminals TabThe Terminals tab displays a table listing terminals associated with the merchant, and allows you to add a new terminal. The table contains the following information:
Terminals Tab ActionsTo access more information about a specific terminal, click on any information in the table row to open the Terminal page. To add a new terminal, follow the steps below:
To remove a terminal from the merchant profile, follow the steps below:
Terminal Transactions TabThe Terminal Transactions tab displays a table of recent terminal transactions by the merchant. The terminal transactions table contains the following information in the default view:
Terminal TransactionsActionsThe Terminal Transactions page supports the following actions: View additional details about a terminal transaction by clicking on any row in the Terminal Transactions table.ActionAccess additional details about a specific terminal transaction by clicking any information in the table row to open the Terminal Transactions page for the merchant transaction. Profit Sharing TabThe Profit Sharing tab displays a table of profit shares associated with the merchant, and allows you to add new profit shares to the merchant's profile. The Profit Sharing table contains the following information:
Profit Sharing ActionsThe Profit Sharing tab supports the following action: actions: add a new profit share and remove a profit share. To add a new profit share, follow the steps below:
To remove a profit share from the merchant profile, follow the steps below:
Plans TabThe Plans tab displays a table of subscription payment plans associated with the merchant, and allows you to add a new plan to the merchant profile. The plans table contains the following information in the default view:
Plans ActionsThe Plans tab supports the following action: actions: access plan details and add a new payment plan. To access the Plan Details page, click any information in a row of the Plans table. To add a new payment plan, follow the steps below:
Withdrawals TabThe Withdrawals tab contains two sections, the list of scheduled withdrawals and the withdrawal history for the merchant account. The tab also allows you to add a new scheduled withdrawal to the merchant profile. The scheduled withdrawal section is located in the top of the boxpanel, and displays a table of scheduled withdrawals. The table contains the following information in the default view:
Withdrawal Schedule ActionsTo add a withdrawal schedule to the merchant account, follow the steps below:
To access more information about a specific withdrawal, click any information in a row to open the Withdrawal Schedule. The Withdrawal History section is displayed at the bottom of the Withdrawals tab, and displays a table that contains the following information in the default view:
Withdrawal HistoryActionsView additional details about a withdrawal transaction by clicking on any row in the Withdrawal History table. ActionAccess additional details about a specific withdrawal by clicking any information in the table row to open the Withdrawal Details. CostsTabxx DisputesTabThe Disputes Costs tab displays a table with information on any disputes related to any platform or payment facilitation fees associated with the merchantmerchant’s transactions. The Disputes Costs table contains the following information: Disputes
TXN ID The Payrix-Generated transaction ID. Amount The dollar amount of the transaction. Account The account associated with the disputed transaction. Created The date that the dispute was created. Return Code The reason for the disputed payment. Disputes Table ActionsAccess the Dispute Details for a specific dispute by clicking on any information in the table. Platform IDS TabThe Platform IDS tab contains information about any payment platforms used by the merchant. There are four platform types displayed on the tab: Vantiv, VCore, Wells Fargo, and First Data. The Vantiv Platform IDS section contains the following information: | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Vantiv Platform IDS Field Name | Description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MID | Multi-Merchant ID, indicating that the platform is associated with multiple merchants. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Legal Entity ID | The ID number associated with the merchant business. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Sub-Merchant ID | The ID number indicating that the merchant was boarded under another merchant. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Funding ID | The ID number of the bank account associated with the platform funding mechanism. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Currency | The type of currency that the platform processes transactions using. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Funding Currency | The type of currency that is associated with the platform funding mechanism. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
VCore Platform IDS Field Name | Description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MID | Multi-Merchant ID, indicating that the platform is associated with multiple merchants. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Funding ID | The ID number of the bank account associated with the platform funding mechanism. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Store ID | The ID number associated with the storefront where the payment platform is used. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Chain ID | The ID number associated with the chain of stores where the payment platform is used. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Create | The date that the platform ID was added to the portal. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Express Sub-Account | Indicates whether the platform is associated with a VCore Express Sub-Account. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Account Token | The tokenized ID associated with the payment platform. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Account ID | The ID number associated with the bank account connected to the payment platform. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Acceptor ID | The ID number associated with the location from which a money transfer originates. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Default Terminal ID | The ID number assigned by default to the platform terminal. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Currency | The type of currency that the platform processes transactions using. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Funding Currency | The type of currency that is associated with the platform funding mechanism. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Wells Fargo Platform IDS Field Name | Description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
MID | Multi-Merchant ID, indicating that the platform is associated with multiple merchants. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
AMEX Charge ID | The ID number associated with AMEX transactions. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Frontend ID | The ID number associated with the terminal where the merchant requests a transaction authorization and where all configuration and settings are set for the payments process. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Store ID | The ID number associated with the storefront where the payment platform is used. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Chain ID | The ID number associated with the chain of stores where the payment platform is used. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Currency | The type of currency that the platform processes transactions using. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Funding Currency | The type of currency that is associated with the platform funding mechanism. |
amount of the cost or fee, displayed as a negative dollar amount. | |
Description | A description of the fee. |
From | The name of the payment facilitator. |
Type | The dollar amount of the cost or fee shown as a positive increment. |
Schedule | The schedule of when the cost is incurred. The cost may be a one-time payment scheduled, such as those that occur during onboarding, or it may be a recurring payment option fee. |
Disputes Tab
The Disputes tab displays a table with information on any disputes associated with the merchant. The Disputes table contains the following information:
Disputes Table Column Name | Description |
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Name | The name of the customer associated with the disputed transaction. |
TXN ID | The Payrix-Generated transaction ID. |
Amount | The dollar amount of the transaction. |
Account | The account associated with the disputed transaction. |
Created | The date that the dispute was created. |
Return Code | The reason for the disputed payment. |
Disputes Table Actions
Access the /wiki/spaces/PAL/pages/23128440887 for a specific dispute by clicking on any information in the table.
Platform IDS Tab
The Platform IDS tab contains information about any payment platforms used by the merchant. There are four platform types displayed on the tab: Vantiv, VCore, Wells Fargo, and First Data.
The Vantiv Platform IDS section contains the following information:
Vantiv Platform IDS Field Name | Description |
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MID | The alphanumeric ID of the specific merchant. |
Legal Entity ID | The ID number of the merchant business. |
Sub-Merchant ID | The ID number indicating that the merchant was boarded under another merchant. |
Funding ID | The ID number of the transaction in which funds are deposited to an account. |
Currency | The type of currency for the transactions. |
Funding Currency | Money borrowed in one currency to fund another currency. |
The VCore Platform IDS section contains the following information:
VCore Platform IDS Field Name | Description |
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MID | The alphanumeric ID of the specific merchant. |
Funding ID | The ID number of the transaction in which funds are deposited to an account. |
Store ID | The ID number of the storefront where the payment platform is used. |
Chain ID | The ID number of the chain of stores where the payment platform is used. |
Create | The date that the platform ID was added to the portal. |
Express Sub-Account | Indicates whether the platform is associated with a VCore Express Sub-Account. |
Account Token | The tokenized ID of the payment platform. |
Account ID | The ID number of the bank account connected to the payment platform. |
Acceptor ID | The ID number of the location from which a money transfer originates. |
Default Terminal ID | The ID number assigned by default to the platform terminal. |
Currency | The type of currency for the transactions. |
Funding Currency | Money borrowed in one currency to fund another currency. |
The Wells Fargo Platform IDS section contains the following information:
Note: Merchant selects the active and default settings for each platformWells Fargo Platform IDS Field Name | Description |
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MID |
Multi-Merchant ID, indicating that the platform is associated with multiple merchants.
The alphanumeric ID of the specific merchant. | |
AMEX Charge ID | The ID number associated with AMEX transactions. |
Frontend ID | The ID number associated with the terminal where the merchant requests a transaction authorization and where all configuration and settings are set for the payments process. |
Store ID | The ID number of the storefront where the payment platform is used. |
Chain ID | The ID number of the chain of stores where the payment platform is used. |
Currency | The type of currency |
for the |
transactions |
. |
Funding Currency |
The type of currency that is associated with the platform funding mechanism.
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Money borrowed in one currency to fund another currency. |
The First Data Platform IDS section contains the following information:
First Data Platform IDS Field Name | Description |
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MID | The alphanumeric ID of the specific merchant. |
Chain ID | The ID number of the chain of stores where the payment platform is used. |
Currency | The type of currency for the transactions. |
Funding Currency | Money borrowed in one currency to fund another currency. |
Notes Tab
The Notes tab displays Merchant and Transaction Notes associated with the Merchant Profile. You can add or edit notes found in the tables on this tab.
Merchants Notes
Navigate to the Merchant Notes section by clicking on MERCHANTS NOTES in the top left hand corner of the tab. The Merchants Notes table contains the following information:
Merchants Notes Table Column Name | Description |
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Created | The date and time that the note was added to the portal. |
Created By | The entity that created the note. |
Type | The type of note. Choose from the following:
|
Public | Indicates whether the note is public. |
Source | The source of the note. |
Note | The contents of the note. |
Merchant Notes Action
To add a new note to the Merchants section, follow the steps below:
Step 1: Click ADD NOTE in the top right hand corner of the tab to open a the Add Note lightbox in the page.
Step 2: Select the type of note from the drop down menu and enter the note contents into the Note field.
Step 3 (Optional): To make the note public, click MAKE NOTE PUBLIC.
Step 4: To add the note to the table, click ADD. To Otherwise, cancel the note and delete any information entered , click by clicking CANCEL.
Transaction Notes
Navigate to the Transaction Notes section by clicking on TRANSACTION NOTES in the top left hand corner of the tab. The Transaction Notes table contains the following information:
Transaction Notes Table Column Name | Description |
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Created | The date and time that the note was added to the portal. |
Created By | The entity that created the note. |
Type | The type of note. Choose from the following:
|
Public | Indicates whether the note is public. |
Source | The source of the note. |
Payment | The type of payment associated with the transaction. |
TXN Amount | The dollar amount of the transaction. |
Note | The contents of the note. |
Documents Tab
The documents tab contains downloadable documents associated with the merchant profile, and allows you to upload new documents. The Documents table contains the following information:
Documents Table Column Name | Description |
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Type | The type of document. Choose from the following:
|
Name | The name of the document. |
Note | A description of the notenote that describes the document. |
Status | The execution status of the notedocument: Processed, Pending, or Failed. |
Documents Actions
Click on the three dots in the right hand side of the table row to open a drop down menu with the following options:
Download: Download a copy of the file containing the document.
Edit: Edit information associated with the document.
Remove: Remove the document from the portal. See below for more information.
Copy ID: Copy information associated with the document.
To remove a document from the Documents table, follow the steps below:
Step 1: Click on the three dots in the right hand side of the table row to open a drop down menu in the page.
Step 2: Click REMOVE in the drop down menu.
Step 3: To delete the document, click CONFIRM. To keep the document and return to the Documents table, click CANCEL.
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NOTE: Once a document is removed from the portal, its contents will be lostpermanently deleted. |
Billing Schedules Tab
The Billing Schedules tab contains information about subscription payments associated with the merchant profile, and allows you to add new billing schedules to the profile. The Billing Schedules table displays the following information:
Billing Schedules Table Column Name | Description |
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Schedule | The billing schedule for the subscription payment. |
Interval | The frequency of the billing schedule. |
Start | The start date of the billing schedule. |
Finish | The end date of the subscription. |
Collection Factor | How often the payment is collected. Choose from the following: Daily, Weekly, Monthly, Annually. :
|
Collection Offset | The float time of the billing schedule intervalA set interval of time in which bill collection may be delayed or initiated early. |
Currency | The type of currency that used by the billing schedule transaction will occur in. |
Description | A description of the billing schedule entered by the Referrer or the Merchant. |
Billing Schedules Action
Add a new billing schedule by following the steps below:
Step 1: Click ADD BILLING SCHEDULE to open a the Add Billing Schedule lightbox in the page.
Step 2: Enter the information in the lightbox fields.
Step 3: To save the new billing schedule, click ADD. To cancel and delete the entered information, click CANCEL.
Setup Details Tab
The Setup Details tab contains details of the merchant’s parameters as dictated by the referrerReferrer. The parameters are divided into six sections, located at the top of the Setup Details tab.
General
The General section of the Setup Details tab displays information related to the merchants abilities in the portal, including the following information:
General Section Field Name | Description |
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Account Verification Disabled | Indicates whether the account verification feature is enabled. |
Setup Details Enabled | Indicates whether setup parameters are visible by the merchant. |
Decision Micro-Service Enabled | Indicates whether the a micro-service process for decisions is enabled for the merchant. For more information about micro-services, see Microservice Projects /wiki/spaces/PPM/pages/22987505821. |
Transaction Decisions Micro-service Enabled | Indicates whether the a micro-service process for transactions is enabled for the merchant. |
Boarding
The Boarding section of the Setup Details tab contains information related to the merchant’s boarding capabilities, including the following information:
Boarding Section Field Name | Description |
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Opt Blue Enabled | Indicates whether boarded merchants should be acquired for Amex processing through the OptBlue Program. |
Discover Acquired Enabled | Indicates whether boarded merchants should be acquired for Discover processing through the Discover Acquired Program. |
Verify for Boarding Not Required | Indicates whether Requires bank account verification before a merchant is boarded is required. |
Auto Reboard Days | Indicates the The number of days after the merchant's onboarding request is submitted to attempt reboarding in the event that the account went through a manual review on the Processors processor's end. This will resubmit the boarding request to attempt to board a merchant that has not yet boarded. The default setting is 60. |
Whether to Disable Merchant Boarding to Processors | Indicates whether Allows you to disable merchant boarding to Processorsprocessors. |
Minimum Boarding Ownership | The minimum percentage of ownership required for merchant onboarding over all members. |
Boarding Exemptions Disabled | Indicates whether certain API requirements to submit requests without all the required fields are disabled. |
Transaction Limits.
The Transaction Limits section of the Setup Details tab contains information related to the merchant’s transaction limits, including the following information:
Transaction Limits Field Name | Description | ||
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Maximum Total Transaction | Maximum Daily Transaction Total | Maximum Daily Transaction Number | Maximum Monthly TotalThe dollar amount of the maximum total amount for a single transaction to be processed through the merchant. |
Maximum Daily Transaction Total | The dollar amount of the maximum total volume that the merchant can process per day. | ||
Maximum Daily Transaction Number | The maximum number of transactions that the merchant can process per day. | ||
Maximum Monthly Total | The dollar amount of the maximum total volume that the merchant can process per month. | ||
Maximum Monthly Transaction Number | The maximum number of transactions that the merchant can process per month. | ||
Maximum Subscription Failures | The maximum number of attempts allowed on a subscription payment. | ||
Amex Enabled | Allows the merchant to accept AMEX payments. | ||
Discover Enabled | Allows the merchant to accept Discover payments. | ||
MC 3DSecure Enabled | Allows the merchant to process Mastercard 3DSecure. | ||
VISA 3DSecure Enabled | Allows the merchant to process VISA 3DSecure. | ||
AMEX 3DSecure Enabled | Allows the merchant to process AMEX 3DSecure. | ||
DISCOVER 3DSecure Enabled | Allows the merchant to process Discover 3DSecure. | ||
eCheck Enabled | Allows the merchant to process eChecks. | ||
Auto Tax Exempt Enabled | Indicates whether a transaction is assumed to be tax exempt if no tax is set for level II processing. | ||
Google Pay Exempt Enabled | Allows the merchant to accept Google Pay payments. | ||
Apple Pay Exempt Enabled | Minimum Total Transaction |
Payouts
Extra
Advanced
Funding Parameters Tab
Payment Updates Tab
Customize Your Merchant Table View
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
Expand the section below to view a complete list of the data that you can display on the :
Fees Tab
Terminal Transactions tab
Plans
Payment Updates
...
PayoutsThe Payouts section of the Setup Details tab contains information related to the merchant’s payout limits, including the following information:
ExtraThe Extra section of the Setup Details tab contains the following additional information about the merchant profile:
AdvancedThe Advanced section of the Setup Details tab contains the following additional information about the merchant profile:
Funding Parameters TabThe Funding Parameters tab contains details of the merchant’s funding parameters as dictated by the Referrer, and allows you to add new parameters to the merchant profile. Each established funding parameter is displayed in a table, which includes the following information:
Funding Parameter ActionTo add a new funding parameter, follow the steps below:
Payment Updates TabThe Payment Updates tab contains information about updated payment methods associated with customers that have made transactions through the merchant’s account. The updated payments are displayed in a table which contains the following information in the default view:
Payment Updates ActionYou can download a complete list of information contained in the Payment Updates table by clicking either .CSV or .XLS in the upper right hand corner of the page. |
Customize Your Merchant Table View
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
Expand the sections below to view a complete list of the data that you can display on each customizable table on the Merchant Profile page:
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Fee Data
Entity Data
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Terminal TXN Data
Entity Data
Customer Data
Merchant Data
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Plan Data
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Payment Update Data
Customer Data
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Related Pages:
Click the links in the Merchant Profile to access any of the following pages: