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Navigate to the Merchant Profile by following the steps below:
Step 1: Click Merchants in the Management category in the left hand navigation panel.
Step 2: Click on the merchant’s name in the table located in the Merchants page to open the Merchant Profile page.
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Merchant Profile Features
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Merchant Information BannerThe Merchant Information Banner contains information about the merchant, including the merchant’s name, category code, address, and boarding information. The merchant Account Balance, Next Withdrawal date, and Risk Score are also displayed in the Information Banner. The Information Banner supports the following actions:
Merchant Transaction History GraphThe graph located below the Merchant Information Banner displays the merchant’s recent transaction history, including payments and refunds. Click the black triangle at the top left hand corner of the graph to toggle the view between the last 7 days and the last 30 days. The Merchant Transaction History Graph supports the following actions:
Accounts Overview PanelThe lower half of the Merchant Profile page contains the Accounts Overview Panel, which includes tabs on the left hand side of the panel. The tabs contains editable details about the merchant profile, banking information, and other account details. The following sections of this page cover descriptions of the contents of each of the tabs. Business TabThe Business tab contains information about businesses associated with the merchant account. It is divided into a Business Details section and an Account Details section. Click either BUSINESS or ACCOUNT at the top of the panel to view each section. The Business section contains the following editable fields:
The Account section contains the following editable fields:
Business Tab ActionsThe Business tab contains information that can be edited by the Referrer. To edit information, follow the steps below:
Owners TabThe Owners tab contains information about the owner(s) of the merchant account, and allows you to add new owners, add authentication steps, or create or add to watch lists. The Owners tab contains the following editable fields for the Primary Owner:
Owners Tab ActionsThe Owners tab supports the following actions: edit information and add an owner. To edit information, follow the steps below:
To add an owner, follow the steps below:
The following merchant owner scores are available in the displayed at the bottom of the owner’s tab. The owner scores are a group of risk metrics calculated when a business owner is onboarded and undergoes Payrix risk-assessments. The following merchant owner scores are available in the Owners tab:
Banking TabThe Banking tab contains information about bank accounts associated with the merchant and allows you to edit account information or add a new bank account. The bank accounts associated with the merchant are listed in a table on the Banking tab, which contains the following fields:
Banking Tab ActionsThe Banking tab supports the following actions: edit a bank account and add a new account. To edit a saved bank account, follow the steps below:
To add a new account, follow the steps below:
Reserves TabThe Reserves tab contains information about reserve funds associated with the merchant. The top of the tab contains the Reserves banner, which shows the total dollar amount of reserves for the merchant, transactions, and the total amount of reserves. Scheduled ReservesThe Scheduled Reserves panel displays a table with information about funds that are held and released on a set schedule. The Scheduled Reserves table contains the following fields:
To schedule a new reserve, follow the steps below:
Merchant Risks PanelThe Merchant Risks panel displays a table with information about funds currently in reserve due to merchant risk. The Merchant Risk table contains the following fields:
To add a new reserve fund to the Merchant Risk Reserve, follow the steps below:
Transactions In Reserve PanelThe Transactions In Reserve panel displays a list of transactions held in reserve due to Transaction Risk. Hold ReservesThe Hold Reserves section displays the total dollar amount of funds held in reserve. To manage the hold reserves, follow the steps below:
Fees and Pricing TabThe Fees and Pricing tab contains a table of fees associated with the merchant account. The table contains the following fields in the default setting:
Fees Tab ActionsThe Fees tab supports the following actions: add a new fee, remove a fee,Pricing BannerThe Pricing banner indicates the pricing structure the Merchant is enrolled in for processing costs. Either Interchange Plus or Flat Rate:
Fees Tab ActionsThe Fees tab supports the following actions: add a new fee, remove a fee, or view more information. To add a new fee to the merchant profile, follow the steps below:
To remove a fee from the merchant profile, click the TRASH CAN icon on the right hand side of the row of the table. View more information about the fee by following the steps below:
Groups TabThe Groups tab displays any groups associated with the merchant. To assign a merchant to an existing group, follow the steps below:
Once the merchant is assigned to a group, a table displaying associated fees will appear in the Group tab. To remove a merchant from a group, follow the steps below:
Terminals TabThe Terminals tab displays a table listing terminals associated with the merchant, and allows you to add a new terminal. The table contains the following information:
Terminals Tab ActionsTo access more information about a specific terminal, click on any information in the table row to open the Terminal page. To add a new terminal, follow the steps below:
To remove a terminal from the merchant profile, follow the steps below:
Terminal Transactions TabThe Terminal Transactions tab displays a table of recent terminal transactions by the merchant. The terminal transactions table contains the following information in the default view:
Terminal Transactions ActionAccess additional details about a specific terminal transaction by clicking any information in the table row to open the Terminal Transactions page for the merchant transaction. Profit Sharing TabThe Profit Sharing tab displays a table of profit shares associated with the merchant, and allows you to add new profit shares to the merchant's profile. The Profit Sharing table contains the following information:
Profit Sharing ActionsThe Profit Sharing tab supports the following actions: add a new profit share and remove a profit share. To add a new profit share, follow the steps below:
To remove a profit share from the merchant profile, follow the steps below:
Plans TabThe Plans tab displays a table of subscription payment plans associated with the merchant, and allows you to add a new plan to the merchant profile. The plans table contains the following information in the default view:
Plans ActionsThe Plans tab supports the following actions: access plan details and add a new payment plan. To access the Plan Details page, click any information in a row of the Plans table. To add a new payment plan, follow the steps below:
Withdrawals TabThe Withdrawals tab contains two sections, the list of scheduled withdrawals and the withdrawal history for the merchant account. The tab also allows you to add a new scheduled withdrawal to the merchant profile. The scheduled withdrawal section is located in the top of the panel, and displays a table of scheduled withdrawals. The table contains the following information in the default view:
Withdrawal Schedule ActionsTo add a withdrawal schedule to the merchant account, follow the steps below:
To access more information about a specific withdrawal, click any information in a row to open the Withdrawal Schedule. The Withdrawal History section is displayed at the bottom of the Withdrawals tab, and displays a table that contains the following information in the default view:
Withdrawal History ActionAccess additional details about a specific withdrawal by clicking any information in the table row to open the Withdrawal Details. Costs TabThe Costs tab displays any costs associated with the merchantinformation related to any platform or payment facilitation fees associated with the merchant’s transactions. The Costs table contains the following information:
Disputes TabThe Disputes tab displays a table with information on any disputes associated with the merchant. The Disputes table contains the following information:
Disputes Table ActionsAccess the Dispute Details /wiki/spaces/PAL/pages/23128440887 for a specific dispute by clicking on any information in the table. Platform IDS TabThe Platform IDS tab contains information about any payment platforms used by the merchant. There are four platform types displayed on the tab: Vantiv, VCore, Wells Fargo, and First Data. The Vantiv Platform IDS section contains the following information:
The VCore Platform IDS section contains the following information:
The Wells Fargo Platform IDS section contains the following information:
The First Data Platform IDS section contains the following information:
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Note: The merchant selects the active and default settings for each platform. |
Merchants Notes Table Column Name | Description |
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Created | The date and time that the note was added to the portal. |
Created By | The entity that created the note. |
Type | The type of note:
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Public | Indicates whether the note is public. |
Source | The source of the note. |
Note | The contents of the note. |
Merchant Notes Action
To add a new note to the Merchants section, follow the steps below:
Step 1: Click ADD NOTE in the top right hand corner of the tab to open the Add Note lightbox in the page.
Step 2: Select the type of note from the drop down menu and enter the note contents into the Note field.
Step 3 (Optional): To make the note public, click MAKE NOTE PUBLIC.
Step 4: To add the note to the table, click ADD. Otherwise, cancel the note and delete any information entered by clicking CANCEL.
Transaction Notes
Navigate to the Transaction Notes section by clicking on TRANSACTION NOTES in the top left hand corner of the tab. The Transaction Notes table contains the following information:
Transaction Notes Table Column Name | Description |
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Created | The date and time that the note was added to the portal. |
Created By | The entity that created the note. |
Type | The type of note:
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Public | Indicates whether the note is public. |
Source | The source of the note. |
Payment | The type of payment associated with the transaction. |
TXN Amount | The dollar amount of the transaction. |
Note | The contents of the note. |
Documents Tab
The documents tab contains downloadable documents associated with the merchant profile, and allows you to upload new documents. The Documents table contains the following information:
Documents Table Column Name | Description |
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Type | The type of document:
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Name | The name of the document. |
Note | A note that describes the document. |
Status | The execution status of the document: Processed, Pending, or Failed. |
Documents Actions
Click on the three dots in the right hand side of the table row to open a drop down menu with the following options:
Download: Download a copy of the file containing the document.
Edit: Edit information associated with the document.
Remove: Remove the document from the portal. See below for more information.
Copy ID: Copy information associated with the document.
To remove a document from the Documents table, follow the steps below:
Step 1: Click on the three dots in the right hand side of the table row to open a drop down menu in the page.
Step 2: Click REMOVE in the drop down menu.
Step 3: To delete the document, click CONFIRM. To keep the document and return to the Documents table, click CANCEL.
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NOTE: Once a document is removed from the portal, its contents will be permanently deleted. |
Billing Schedules Tab
The Billing Schedules tab contains information about subscription payments associated with the merchant profile, and allows you to add new billing schedules to the profile. The Billing Schedules table displays the following information:
Billing Schedules Table Column Name | Description |
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Schedule | The billing schedule for the subscription payment. |
Interval | The frequency of the billing schedule. |
Start | The start date of the billing schedule. |
Finish | The end date of the subscription. |
Collection Factor | How often the payment is collected:
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Collection Offset | A set interval of time in which bill collection may be delayed or initiated early. |
Currency | The type of currency used by the billing schedule transaction. |
Description | A description of the billing schedule entered by the Referrer or the Merchant. |
Billing Schedules Action
Add a new billing schedule by following the steps below:
Step 1: Click ADD BILLING SCHEDULE to open a the Add Billing Schedule lightbox in the page.
Step 2: Enter the information in the lightbox fields.
Step 3: To save the new billing schedule, click ADD. To cancel and delete the entered information, click CANCEL.
Setup Details Tab
The Setup Details tab contains details of the merchant’s parameters as dictated by the referrerReferrer. The parameters are divided into six sections, located at the top of the Setup Details tab.
General
The General section of the Setup Details tab displays information related to the merchants abilities in the portal, including the following information:
General Section Field Name | Description |
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Account Verification Disabled | Indicates whether the account verification feature is enabled. |
Setup Details Enabled | Indicates whether setup parameters are visible by the merchant. |
Decision Micro-Service Enabled | Indicates whether a micro-service process for decisions is enabled for the merchant. For more information about micro-services, see Microservice Projects /wiki/spaces/PPM/pages/22987505821. |
Transaction Decisions Micro-service Enabled | Indicates whether the a micro-service process for transactions is enabled for the merchant. |
Boarding
The Boarding section of the Setup Details tab contains information related to the merchant’s boarding capabilities, including the following information:
Boarding Section Field Name | Description |
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Opt Blue Enabled | Indicates whether boarded merchants should be acquired for Amex processing through the OptBlue Program. |
Discover Acquired Enabled | Indicates whether boarded merchants should be acquired for Discover processing through the Discover Acquired Program. |
Verify for Boarding Not Required | Requires bank account verification before a merchant is boarded. |
Auto Reboard Days | The number of days after the merchant's onboarding request is submitted to attempt reboarding in the event that the account went through a manual review on the processor's end. This will resubmit the boarding request to attempt to board a merchant that has not yet boarded. The default setting is 60. |
Whether to Disable Merchant Boarding to Processors | Allows you to disable merchant boarding to processors. |
Minimum Boarding Ownership | The minimum percentage of ownership required for merchant onboarding over all members. |
Boarding Exemptions Disabled | Indicates whether certain API requirements to submit requests without all the required fields are disabled. |
Transaction Limits.
The Transaction Limits section of the Setup Details tab contains information related to the merchant’s transaction limits, including the following information:
Transaction Limits Field Name | Description |
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Maximum Total Transaction | The dollar amount of the maximum total amount for a single transaction to be processed through the merchant. |
Maximum Daily Transaction Total | The dollar amount of the maximum total volume that the merchant can process per day. |
Maximum Daily Transaction Number | The maximum number of transactions that the merchant can process per day. |
Maximum Monthly Total | The dollar amount of the maximum total volume that the merchant can process per month. |
Maximum Monthly Transaction Number | The maximum number of transactions that the merchant can process per month. |
Maximum Subscription Failures | The maximum number of attempts allowed on a subscription payment. |
Amex Enabled | Allows the merchant to accept AMEX payments. |
Discover Enabled | Allows the merchant to accept Discover payments. |
MC 3DSecure Enabled | Allows the merchant to process Mastercard 3DSecure. |
VISA 3DSecure Enabled | Allows the merchant to process VISA 3DSecure. |
AMEX 3DSecure Enabled | Allows the merchant to process AMEX 3DSecure. |
DISCOVER 3DSecure Enabled | Allows the merchant to process Discover 3DSecure. |
eCheck Enabled | Allows the merchant to process eChecks. |
Auto Tax Exempt Enabled | Indicates whether a transaction is assumed to be tax exempt if no tax is set for level II processing. |
Google Pay Exempt Enabled | Allows the merchant to accept Google Pay payments. |
Apple Pay Exempt Enabled | Allows the merchant to accept Apple Pay payments. |
Minimum Total Transaction | The minimum total dollar amount required for a single transaction to be processed. |
Payouts
The Payouts section of the Setup Details tab contains information related to the merchant’s payout limits, including the following information:
Payouts Field Name | Description |
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Maximum Payout Credit Total | The maximum credit allowed to the merchant for payout, shown as a dollar amount. |
Minimum Payout Debit Total | Minimum debit allowed to the merchant for payout, shown as a dollar amount. |
Funding Enabled | Allows the boarded merchant to make withdrawals. |
Vendor Fees External | Allows the merchant to disburse vendor fees through an external facilitator operating account. |
Verify For Payout Not Required | Indicates whether account verification is required before merchant is allowed to make withdrawals. |
Include ACH Holidays and Weekends In Payout Delay | Indicates whether to include ACH holidays and weekends in payout delay. |
Payout Include Pending | Allows the merchant to withdraw a payout if pending funds cover the negative balance. |
Minimum Debit Processing Delay | The minimum number of business days before a debit is processed and made available for funding. The default setting is 5. |
MC Instant Payouts Enabled | Indicates whether instant payouts (Push To Card) for Mastercard transactions are enabled. |
VISA Instant Payouts Enabled | Indicates whether instant payouts (Push To Card) for VISA transactions are enabled. |
Same Day Payouts Enabled | Indicates whether same day payouts enabled. |
MC Instant Payout Max | The maximum amount disbursed for instant payout (Push To Card) for Mastercard transactions, shown as a dollar amount. |
VISA Instant Payout Maximum | The maximum amount disbursed for instant payout (Push To Card) for VISA transactions, shown as a dollar amount. |
Maximum Same Day Payout Credit Total | The maximum amount of credit transactions allowed for same day payout, shown as a dollar amount. |
Minimum Same Day Payout Debit Total | The minimum amount of debit transactions required to create a same day payout, shown as a dollar amount. |
Same Day Payouts Daily Max | The maximum dollar amount allowed daily for same day payouts. |
Minimum Payout Credit Total | The minimum credit dollar amount allowed for payout. |
Maximum Payout Debit Total | The maximum debit dollar amount allowed for payout. |
Minimum Available Funds | The minimum available dollar amount of funds an entity must have. If the entity is below this threshold credit payouts won't be processed and a debit will be processed to bring the entity's funds up to this threshold amount. |
Minimum Payout Delay | The minimum number of days the payout will be delayed from date of request until it is processed. |
Minimum Statement Debit Payout Delay | A delay that is set on the payout related to a statement. Set to 0 if it should operate the same as credit payouts. |
Minimum Funds Payout Total | The minimum total debit allowed for payout, shown as a dollar amount. |
Minimum First Payout Delay | The number of days the first payout will be delayed from date of request until it is processed. |
Min eCheck Capture Delay | The number of days to delay funds processing for an eCheck sale. The default setting is 1. |
MC Instant Payout Min | The minimum dollar amount required for instant payout (Push To Card) for MasterCard transactions |
VISA Instant Payout Minimum | Minimum amount required for instant payout (Push To Card) for VISA transactions |
Minimum Same Day Payout Credit Total | The minimum dollar amount of credit transactions required to create a same day payout. |
Maximum Same Day Payout Debit Total | The maximum dollar amount of debit transactions allowed for same day payout |
Minimum Debited Available Funds | Defines the threshold to which the entity's available funds will be returned. This event is triggered when an automated Debit disbursement is requested, due to the Minimum Available Funds falling below the defined setting, |
Extra
The Extra section of the Setup Details tab contains the following additional information about the merchant profile:
Extra Field Name | Description |
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Vendor Fees Enabled | Allows vendors to create and assess fees on merchants. |
Refund Releases Reserve | A refund processed for a reserved transaction will automatically release that reserve. |
Account Updater Enabled | Indicates whether payments will be checked for updates. Payments will be checked and updated if enabled |
Update all tokens enabled | When enabled, this parameter will send all tokens. When NOT enabled, this will only send subscription tokens (tokens associated with recurring billing schedules). |
Account Updater Frequency | The frequency to check for payment updates. |
Visa Misuse Settlement | The number of days before an auth misuse fee should be charged on a VISA transaction that has not settled. The default setting is 10. |
Visa Misuse Travel Auto Settlement | The number of days before an auth misuse fee should be charged on a VISA transaction that has not settled. Applies only to merchants with a Travel & Entertainment merchant category code (MCC). |
Visa Misuse Card Present Reversal | The number of hours before an auth misuse fee should be charged on a card-present VISA transaction that was not reversed within the timeframe. The default setting is 24. |
Visa Misuse Card Not Present Reversal | The number of hours before an Auth Misuse fee should be charged on a card-not-present VISA transaction that was not reversed within the timeframe. The default setting is 24. |
MasterCard Misuse Settlement | The number of hours before an Auth Misuse fee should be charged on a card-not-present Mastercard that wasn't reversed within the timeframe. The default setting is 168. |
MasterCard Misuse Card Present Reversal | The number of hours before an Auth Misuse fee should be charged on a card-present Mastercard transaction that wasn't reversed within the timeframe. The default setting is 24. |
MasterCard Misuse Card Not Present Reversal | The number of hours before an Auth Misuse fee should be charged on a card-not-present Mastercard transaction that wasn't reversed within the timeframe. The default setting is 72. |
MasterCard Misuse Travel Auto Reversal | The number of hours before an Auth Misuse fee should be charged on a Mastercard transaction that wasn't reversed within the timeframe. Applies only to merchants with a Travel & Entertainment merchant category code (MCC). The default setting is 480. |
Advanced
The Advanced section of the Setup Details tab contains the following additional information about the merchant profile:
Advanced Field Name | Description |
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surchargeEnabledIndicates whether a surcharge is applied to the merchant’s fee or payout. | This field confirms with VAP/Vcore that the sub-merchant can send surcharging with their transaction https://developerengine.fisglobal.com/apis/express/features/surcharging |
payoutCutoffTime | The time before which payout must occur in order to receive funds that day. |
debtRepaymentEnabled | Related to cash advances or other funding mechanisms available to the merchant. |
declineNotificationEmail | Indicates the email message settings for declined payouts. |
holdMessagesDisabled | Indicates the portal message settings for declined payouts. |
omniTokenEnabled | Indicates whether Omni Token-related transactions are enabled for the merchant. |
passTokenEnabled | Indicates whether Pass Token-related transactions are enabled for the merchant. |
Funding Parameters Tab
The Funding Parameters tab contains details of the merchant’s funding parameters as dictated by the referrerReferrer, and allows you to add new parameters to the merchant profile. Each established funding parameter is displayed in a table, which includes the following information:
Funding Parameter Table Column Name | Description |
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Name | The name of the funding parameter. |
Created | The date that the funding parameter was created. |
Type | The type of funding parameter:
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Value | The funding parameter value as a dollar amount. |
Funding Parameter Action
To add a new funding parameter, follow the steps below:
Step 1: Click ADD FUNDING PARAMETER to open a the Add Funding Parameter lightbox in the page.
Step 2: Enter information about the new funding parameter in the lightbox fields.
Step 3: Save the new funding parameter by clicking ADD, or click CANCEL to discard the parameters information and return to the Funding Parameters tab.
Payment Updates Tab
The Payment Updates tab contains information about updated payment methods associated with customers that have made transactions through the merchant’s account. The updated payments are displayed in a table which contains the following information in the default view:
Payment Updates Column Name | Description |
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Customer | The name of the customer. |
Order Number | The order number for any orders that were placed using the payment method. |
Token | The cryptographically-generated token representing the payment method. |
Last 4 | The last four digits of the credit card. |
Expiration | The expiration date of the credit card. |
Updated Date | The date that the payment was updated. |
Status | The status of the payment: Active or Inactive. |
Last Payment Made | The date and time that the last payment was made using the updated payment method. |
Payment Updates Action
You can download a complete list of information contained in the Payment Updates table by clicking either .CSV or .XLS in the upper right hand corner of the page.
Customize Your Merchant Table View
You can customize your view using the options found at the top of the table. View the Table Search and Sort Instructions for instructions on customizing, sorting, or searching tables.
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Payment Update Data
Customer Data
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Related Pages:
Click the links in the Merchant Profile to access any of the following pages: